CQC report explained · a residential care home
What the CQC found at Orchard Manor View
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2020
Inspected but not rated; inspectors found good infection-control arrangements during a thematic COVID-19 review.
Inspectors visited the home on 6 November 2020 as part of a national review of infection prevention and control in care homes. The visit was announced.
They found examples of good practice. Family visits were arranged in line with government guidance, and people were supported to keep in touch by video and telephone.
The home used zones with dedicated staff teams, had PPE available, carried out testing, and increased cleaning. Inspectors said they were assured about the arrangements for visitors, social distancing, admissions, PPE, testing, hygiene and managing outbreaks.
This inspection was not given a rating. It was a specific review of infection prevention and control, so it does not provide an overall rating of the home or ratings for the other areas of care.
Family contact
The home arranged family visits in line with government guidance and supported people to stay in contact by telephone and video.
“People had also been supported to maintain contact with families and friends through video and telephone calls.” from the report
Reduced staff contact
The home used zones and dedicated staff teams to reduce the number of different staff members people were exposed to.
“The service had been divided into zones with dedicated staff teams allocated to reduce the number of different staff that people are exposed to.” from the report
PPE and testing
PPE was readily available and inspectors saw it being used correctly. Staff and residents also received COVID-19 tests through the whole-home testing scheme.
“Personal protective equipment (PPE) was readily available throughout the home; appropriate donning and doffing areas were seen and PPE was observed to be worn by staff in line with current government guidance.” from the report
Staff risk assessments
Staff had individual risk assessments, including consideration of existing health conditions and staff from black, Asian and minority ethnic groups.
“All staff were supported with individual risk assessments.” from the report
Cleaning
Cleaning had been increased during the day, with schedules covering more regular and deeper cleaning across the home.
“The manager had increased provisions for cleaning throughout the day and implemented cleaning schedules that included more regular and deeper cleaning of the whole home.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits with family arranged now, and how do you support people to keep in touch if visits cannot take place?
- 02Are zones and dedicated staff teams still used to reduce the number of different staff people are exposed to?
- 03How do you carry out testing and respond when a resident or staff member tests positive?
- 04How often are communal areas and residents' rooms cleaned, and how are the cleaning schedules checked?
- 05How are individual staff risk assessments reviewed, including for existing health conditions?
This was an announced thematic review of infection prevention and control during the COVID-19 pandemic; no ratings were awarded for the other areas or for the service overall. This explanation was written from the published report of 11 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Orchard Manor View was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection on 26 September 2019. The inspection team spoke with people living in the home, relatives, care staff and a healthcare professional. They reviewed care records, medicines records, recruitment files, training information, audits and incident records.
Inspectors found that people felt safe and well cared for. Staff were described and observed as kind, caring and attentive. There were enough staff, medicines were managed safely, risks were assessed, and the home was clean and homely.
The home was also found to provide personalised care, suitable activities and support with food, health needs and communication. Its systems for managing quality, staff training and people's views were in place. All five areas were rated Good, the same as at the previous inspection.
Kind and familiar staff
Staff knew people well and were observed providing friendly, attentive care. People and relatives said they felt cared for.
“Our observations showed staff were kind, caring, friendly and attentive.” from the report
Enough staff
Inspectors found staffing levels were sufficient to meet people's needs and allow staff time to talk with people.
“There were sufficient numbers of staff employed to ensure people's needs were met.” from the report
Safe medicines and risk management
Medicines were given safely by trained staff whose competence had been checked. Risks to health and safety were assessed and plans explained how to reduce them.
“Medicines were managed safely, and people received their medicines as prescribed.” from the report
Personalised care and activities
Care plans reflected people's preferences, abilities and histories. People could take part in a broad range of social and leisure activities.
“People received care and support in a way that was flexible and responsive to their needs.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's risks, including nutrition, hydration, mobility and skin care?
- 02How will you make sure staff know my relative's likes, dislikes, history and preferred way of receiving care?
- 03What activities would be suitable for my relative, including if they are living with dementia?
- 04How will you support my relative's communication, including access to glasses, hearing aids or information in another format?
- 05How will you record and follow my relative's wishes about end of life care, if they are willing to discuss them?
This was an unannounced planned inspection that looked at the care provided and the premises, and assessed all five CQC questions. This explanation was written from the published report of 11 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Orchard Manor View
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015
Registered with the Care Quality Commission on 7 September 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Leicester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 83 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Tino was the most wonderfully rounded, empathetic and intuitive person. He not only developed a great relationship with Neville but also had a great working relationship with our existing carer.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.