What the CQC found at Orchard Grove Reablement Centre

People said staff were available and responded quickly when they used their call bells.

“People told us staff attended to them quickly and they didn't have to wait long.” from the report

The home had therapy staff, individual goals and suitable facilities to help people work towards returning home.

“The service was effective at supporting people to meet their rehabilitation goals.” from the report

Inspectors saw staff treating people with respect, allowing them time to talk and encouraging independence.

“Staff were kind and caring and built strong relationships with the people they supported.” from the report

People's progress was monitored against goals suited to their own circumstances.

“People's therapy goals were personalised to their individual circumstances.” from the report

Staff said they could approach managers and raise concerns, and the wider organisation supported the manager.

“There was an open and transparent culture within the service where staff felt able to approach senior staff to report their concerns.” from the report

The manager had identified errors in administering medicines and reported them to the local authority. Tailored staff training was planned, so families should ask what action was completed.

“The manager told us they had identified some issues with the administration of medicine that had led to errors occurring.” from the report

Different systems were used on the two floors and there were occasional lapses when therapy goals were updated. The home had introduced attendance at weekly multidisciplinary meetings to improve this.

“It was apparent however that there were occasional lapses in communication, particularly when therapy goals were updated.” from the report

Staff felt people were not always encouraged to prepare their own meals, which might not fully fit the reablement approach. The manager was considering how to address this.

“One issue that was raised with us by staff was that people weren't always encouraged to make their own meals.” from the report

Staff said the gym was sometimes used for meetings and was not always available when needed. The manager said the effect on people was minimal.

“There was a concern raised by staff the gym wasn't always available for use when required because it was used for other purposes such as meetings.” from the report

Inspectors found minor hand hygiene issues, including jewellery being worn while staff served meals. The manager said this would be addressed.

“For example, some staff wore jewellery whilst serving meals.” from the report