CQC report explained · a residential care home
What the CQC found at Orchard Blythe
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, staffing was sufficient, medicines were handled safely and staff understood how to report possible abuse. The home was clean and had suitable fire safety and emergency arrangements.
- Effective?
- Good
- Staff received induction, ongoing training and support. People's needs were assessed before they moved in, consent was sought, and people received suitable food, drink and access to health professionals.
- Caring?
- Good
- People were treated with kindness, dignity and respect. They were involved in decisions about their care, supported to maintain relationships and helped to express their wishes.
- Responsive?
- Good
- Care plans covered people's health needs, preferences, routines and interests, and were reviewed regularly. There were activities, accessible information and a complaints process.
- Well-led?
- Outstanding
- Inspectors found exceptionally strong leadership, an open and inclusive culture, and very effective systems for listening to people and improving care. The home worked with dementia specialists, community groups and other professionals.
What inspectors found, July 2019
Rated Good overall, with Outstanding leadership and kind, personalised care.
This was an unannounced inspection on 16 May 2019. Inspectors spoke with people living at the home, relatives and staff. They observed care and checked care, medicines, staffing, complaints and management records.
The home provided accommodation and personal care for up to 50 people. There were 40 older people living there, including people with frailty and dementia. Inspectors found people were safe, supported by trained staff, treated with kindness and given care based on their individual needs.
All five areas were rated Good except Well-led, which was rated Outstanding. This means the home met the legal requirements, and inspectors found its leadership and approach to improving people's lives were exceptional.
The previous comprehensive inspection in April 2016 also rated the home Good overall. Since then, the Well-led rating had improved to Outstanding.
Strong leadership
Inspectors found exceptional leadership and a culture focused on respect, inclusion and improving people's daily lives.
“People using the service benefited from an extremely well led service.” from the report
Kind and personalised care
Staff knew people well and provided care that reflected their preferences, communication needs, routines and interests.
“People received kind, responsive person-centred care from staff who were well trained, motivated and supported” from the report
Involvement and choice
People and relatives were involved in care planning and in shaping how the home was run. The home also created practical ways for people to make choices and remain independent.
“People and their relatives were placed at the heart of the service and involved in choosing their care and support” from the report
Activities and community links
People were offered activities, trips and opportunities to connect with local groups. Staff also supported individual hobbies and interests.
“Activities took place throughout the day and all staff consistently looked for opportunities to engage with people.” from the report
Quality improvement
The management team used audits, feedback and learning from incidents to improve care and reduce risks.
“The provider had very robust systems and processes to monitor the quality of the services provided” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently check that staffing levels are enough for my relative's changing needs?
- 02How would you support my relative if they needed nursing care or end-of-life care?
- 03How are my relative's personal preferences, communication needs and daily routines recorded and reviewed?
- 04What activities and community links are available for someone with my relative's interests and abilities?
- 05How can my family give feedback or make a complaint, and how do you show that feedback leads to change?
This was an unannounced planned inspection covering all five CQC questions, including the premises and the care provided; the previous comprehensive inspection was in April 2016. This explanation was written from the published report of 3 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Orchard Blythe
2 rated inspections over 3 years: the service has held its Good rating throughout.
- July 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- December 2012
Registered with the Care Quality Commission on 10 December 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Warwickshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.