CQC report explained · a residential care home
What the CQC found at Options Watermill Lodge
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were supported safely. Inspectors found good safeguarding, recruitment, risk management, medicines systems, staffing and premises checks.
- Effective?
- Outstanding
- Staff had specialist training and a strong understanding of autism, health needs, communication and positive behaviour support. People were supported to improve their independence and wellbeing.
- Caring?
- Outstanding
- Staff were compassionate, kind and respectful. People were involved in decisions about their care, activities, holidays and daily lives.
- Responsive?
- Outstanding
- Support was tailored closely to each person's needs, preferences and communication. People were helped to take part in activities and try new experiences.
- Well-led?
- Outstanding
- The home had a strong person-centred culture, approachable management and regular quality checks. Feedback, incidents and complaints were reviewed and used to improve the service.
What inspectors found, March 2018
Options Watermill Lodge was rated Outstanding overall; inspectors found exceptional personalised care, with safety rated Good.
Inspectors visited on two days. The first visit was unannounced. They observed care, spoke with a person using the service and staff, and contacted relatives and professionals. They reviewed care files, medicines records, recruitment checks, complaints, incidents, audits and other records.
The home supported four younger adults with learning disabilities, autism and complex needs. Inspectors found care was highly personalised. People were supported to make choices, build independence, take part in activities and try new experiences in a planned way.
Medicines, safeguarding, staffing and recruitment were managed safely. The home was clean and well maintained. Staff were kind and skilled, and worked closely with health professionals. The home had strong leadership and systems for checking quality and learning from events.
The overall rating was Outstanding, and this was unchanged from the previous inspection. Safe was rated Good. Effective, Caring, Responsive and Well-led were all rated Outstanding.
Highly personalised support
Care plans and daily support were tailored to each person's needs, communication, interests and goals. People were encouraged to make choices and develop independence.
“The strong person-centred culture apparent at our previous inspection continued to be a driving force in delivering a consistent approach to support” from the report
Safe medicines and risk management
Medicines were obtained, stored, given and disposed of safely. Risk assessments supported planned positive risk-taking without exposing people to unacceptable risks.
“Medication administration records (MARs) were completed correctly without omissions.” from the report
Communication and inclusion
The home used creative communication methods and accessible information. People were supported to communicate, join activities and build relationships.
“Creative and person centred communication plans seen, covered all aspects of people's individual communication needs” from the report
Strong leadership
Managers were approachable and visible. The provider worked with other organisations and used quality checks, feedback and learning from incidents to improve the service.
“Systems were in place that continuously assessed and monitored the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you match your support approach to my relative's communication needs and personal preferences?
- 02How do you plan and review positive risk-taking for people who want to try new activities or holidays?
- 03What specialist autism and positive behaviour support training would the staff supporting my relative have?
- 04How are relatives involved in care plan reviews and decisions about activities, health care and daily life?
- 05How do you monitor medicines, incidents and safeguarding concerns, and how would you tell us about any problems?
This was a comprehensive inspection covering the premises, care provided and all five CQC questions; the report's cover lists 26 and 29 January 2018, while its background section says 25 and 29 January 2018. This explanation was written from the published report of 9 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Options Watermill Lodge
2 rated inspections over 2 years: the service has held its Outstanding rating throughout.
- March 2018Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- March 2016OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- November 2014
Report published without a new overall rating.
- June 2013
Registered with the Care Quality Commission on 26 June 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of North Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 29 can care for a couple. 11 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.