CQC report explained · a residential care home
What the CQC found at Options Watermill House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found that safeguarding, medicines, risk assessments, staffing and building safety systems were effective. Staff understood people's safety and behavioural support needs.
- Effective?
- Outstanding
- Staff were highly trained and understood autism and each person's communication, health and support needs. People were supported to improve their wellbeing, skills and independence.
- Caring?
- Good
- Staff treated people with compassion, kindness, dignity and respect. People and their relatives were involved in care decisions and family contact was supported.
- Responsive?
- Outstanding
- Care plans were detailed and personal. People were supported to choose activities, take holidays, develop friendships, access the community and work towards greater independence.
- Well-led?
- Outstanding
- The home had strong leadership, a clear person-centred approach and effective communication and audit systems. Staff felt supported and involved in improving the service.
What inspectors found, September 2018
Rated Outstanding; inspectors found highly personalised care, with safe and kind support and strong leadership.
This was an unannounced comprehensive inspection on 16 and 17 July 2018. Two inspectors spoke with staff, relatives and healthcare professionals. They observed care and reviewed care, medicine, staff training, complaints and quality monitoring records.
The home supported nine younger adults with learning disabilities, autism and complex needs. Inspectors found that staff knew people very well and helped them communicate, make choices, build independence and take part in activities and community life.
The overall rating was Outstanding. Effective, Responsive and Well-led were rated Outstanding. Safe and Caring were rated Good. The home was rated Outstanding at the previous inspection in November 2015, and this rating was maintained.
Personalised care
Care plans were detailed and shaped around each person's communication, preferences, relationships and goals. People were actively involved in planning their care.
“The service continued to support an extremely person-centred approach, care plans were comprehensive” from the report
Building independence
People were supported to develop life skills, move into their own flats and take positive risks in a planned way.
“The culture of the service supported people to remain as independent as possible and live a life the same as anyone else within their peer group.” from the report
Skilled staff
Staff received specialist training and understood autism, communication, positive behaviour support and people's individual health needs.
“Staff were very well qualified, competent and had extensive training based on best practice and guidance” from the report
Activities and community life
People were supported to take part in activities they chose, including holidays, swimming, shopping, hobbies and community trips.
“We saw people taking part in activities of their choice, including baking, and looking at family photographs.” from the report
Strong leadership
The home had experienced leadership, regular staff communication and effective checks on the quality and safety of care.
“The registered manager had a comprehensive and effective audit programme to ensure a high-quality service delivery.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular communication needs and involve them in decisions about their care?
- 02How do you manage medicines and review whether psychotropic medicines are still needed?
- 03What opportunities would my relative have to develop independence, including using their own flat or practising daily living skills?
- 04How would you support my relative to take part in activities, holidays and community life that suit their needs?
- 05What specialist training would the staff supporting my relative receive, and how would staff share information about their care?
This was a comprehensive inspection of the accommodation and care provided, covering all five CQC questions and the overall rating. This explanation was written from the published report of 8 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Options Watermill House
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- September 2018Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: OutstandingCaring: GoodResponsive: OutstandingWell-led: Outstanding
- January 2016OutstandingSafe: GoodEffective: OutstandingCaring: GoodResponsive: OutstandingWell-led: Outstanding
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 17 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of North Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 29 can care for a couple. 11 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.