CQC report explained · a residential care home
What the CQC found at Old Station Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed before people moved in, medicines were stored and given safely, recruitment checks were completed and staffing levels were suitable.
- Effective?
- Good
- Staff had induction, training, supervision and competence checks. People received support with food, healthcare and hospital transfers, and staff followed the principles of the Mental Capacity Act.
- Caring?
- Good
- People were treated with kindness, compassion, dignity and respect. They were involved in care planning and staff supported privacy, independence and individual beliefs.
- Responsive?
- Outstanding
- People had a wide range of individual, social, cultural and community activities. Their views shaped care plans, weekly supported hours and changes to the activities available.
- Well-led?
- Good
- The manager used surveys, meetings and audits to identify changes. Inspectors found that staff felt supported and that the home worked with health, social care and other agencies.
What inspectors found, December 2019
Rated Good overall, with Outstanding responsiveness and inspectors finding personalised, kind care and safe management.
This was an unannounced, planned inspection. One inspector visited on 15 November 2019, observed care, spoke with six people, a relative and staff, and checked care records, staffing, training and quality records.
The home was rated Good overall. Safe, Effective, Caring and Well-led were all rated Good. Responsive improved from Good to Outstanding because people had much more choice over activities, community life and their supported time.
Inspectors found that people were involved in their care and decisions. Staff were described as kind and respectful. Medicines, recruitment checks, staffing levels, training and quality checks were found to be suitable.
Choice and community life
People helped decide how to spend their supported time and were supported to take part in varied activities, community events and personal achievements.
“Each person was consulted about what sort of activities they would like to take part in and how they would like to spend their supported hours.” from the report
Personalised support
Care plans were developed with people and focused on their views, needs, independence and personal development.
“People living at the home, without doubt, were at the centre of their care and which enabled them to develop and grow in confidence.” from the report
Kind end of life support
Staff carefully followed one person's wishes after their unexpected death and supported other people with the person's passing.
“The registered manager was able to demonstrate through the pictorial record they kept, this was undertaken in a kind and compassionate way.” from the report
Safe medicines and staffing
Inspectors found medicines were handled safely, recruitment checks were carried out and staffing levels supported individual care.
“Medicines were stored and administered safely, people were supported with their medicines in a safe way.” from the report
Inspectors raised no specific concerns in this report.
- 01How are one-to-one support hours currently planned around each person's wishes and activities?
- 02How often are care plans reviewed with the person, and how are changes in their goals or independence recorded?
- 03How would you record and respect my relative's end of life wishes if they changed over time?
- 04How do you check that staff remain competent in the training needed for my relative's individual support?
- 05How are medicines, incidents and other safety matters checked through the home's quality audits?
This was a planned, unannounced inspection covering the overall quality of the home and all five key questions; Responsive improved from Good to Outstanding and the other ratings remained Good. This explanation was written from the published report of 18 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2017
Rated Good; inspectors found safe, kind and personalised care, with support for independence.
The inspection was unannounced and took place on 8 May 2017. Inspectors spoke with eight people, observed staff, and spoke with managers and staff. They reviewed care plans, medicines and other records, staff training and recruitment, and quality checks.
The home supported up to 21 people with learning disabilities and mental health needs. Inspectors found enough suitably recruited staff, safe medicines support and staff who understood safeguarding and people's risks.
People were supported with their health, food, activities and personal goals. Staff respected people's choices, involved them in decisions and helped them stay independent. People and relatives could raise concerns, and the home had systems to monitor and improve care.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The home was still rated Good, as it had been at the previous inspection in March 2015.
Safe staffing
Inspectors found enough experienced staff, with recruitment checks in place and staff deployed to provide support when people needed it.
“There were enough experienced and skilled staff that had been safely recruited to provide people's care and support.” from the report
Support for independence
People were encouraged to make choices and work towards personal goals, including greater independence.
“People consistently experienced care and support from staff which helped them to achieve their aspirations to lead more independent lives.” from the report
Kind and respectful care
Staff involved people in everyday and longer-term decisions, respected privacy and supported contact with relatives.
“Staff involved people in decisions about their support because they cared about the people.” from the report
Personalised activities
People were supported with creative activities and interests that mattered to them, including cultural and religious interests.
“They were supported with a variety of creative and innovative activities by skilled staff which led them to achieving things that were important to them” from the report
Quality monitoring
The home and regional management carried out checks and audits, and senior managers reviewed the findings.
“This demonstrated good governance arrangements and visibility and accessibility of senior managers to staff .” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's own goals for independence, and how would you measure progress?
- 02How are medicines managed if my relative goes out during the day?
- 03How would you support my relative's specific health, eating or weight needs?
- 04How are residents' views recorded and acted on through meetings and care plan reviews?
- 05What activities and community opportunities could my relative take part in?
This was an unannounced inspection that assessed all five CQC questions and reviewed care, staffing, records, recruitment and quality monitoring. This explanation was written from the published report of 7 July 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Old Station Close
3 rated inspections over 5 years: the service has held its Good rating throughout.
- December 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.