CQC report explained · a residential care home
What the CQC found at Old Rectory Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found that risks were assessed, medicines were managed safely, there were enough staff, recruitment checks were completed, and infection control arrangements were in place.
- Effective?
- Good
- People had detailed assessments and care plans that were updated when their needs changed. Staff had relevant training, and people received support with food, healthcare, decision-making and their cultural or religious needs.
- Caring?
- Good
- Inspectors observed kind and respectful care. Staff supported people's dignity, independence, communication and involvement in decisions about their care.
- Responsive?
- Outstanding
- Care was highly personalised and flexible. The home supported relationships, activities, communication, cultural needs and end of life wishes, including during COVID-19 restrictions.
- Well-led?
- Good
- Inspectors found an open and supportive culture, positive feedback from people and relatives, regular checks on quality, and good partnership working with health professionals.
What inspectors found, July 2021
Rated Good overall, with Outstanding responsive care and strong findings on safety, kindness and leadership.
This was an unannounced first inspection of the newly registered home. Inspectors visited on 12 May 2021, spoke with people, relatives, staff and health professionals, observed care, and checked care, medicines, recruitment and management records.
The home was rated Good for Safe, Effective, Caring and Well-led. Inspectors found enough suitably checked staff, safe medicines systems, personalised care plans, good support with food and healthcare, and kind care that respected people's dignity, choices and independence.
Responsive care was rated Outstanding. Inspectors found highly personalised support, strong work with relatives and health professionals, creative activities during COVID-19 restrictions, and very good support for communication, relationships and end of life care.
This was the first inspection under the current registration. The previous provider's service had been rated Good in 2016. The report says the home will continue to be monitored until its next planned inspection.
Highly personalised care
Staff knew people's backgrounds, preferences and communication methods. Care was adapted to help people maintain choice, control and wellbeing.
“People were receiving exceptionally person-centred care which reflected their choices and gave them control.” from the report
Relationships and activities
The home helped people stay connected with relatives, community groups and local activities despite restrictions. It used creative approaches to continue music, school links and other interests.
“The service had been innovative and supported the maximum engagement possible for people with creative thinking.” from the report
Safe medicines and staffing
Inspectors found enough staff, safe recruitment checks and complete medicines records. Audits were used to identify and address issues.
“Medicine administration records had been completed in full and there were regular medicines audits completed to ensure medicines were managed safely.” from the report
Open management
People, relatives, staff and professionals gave very positive feedback. The home used meetings, surveys, newsletters and audits to involve people and improve care.
“There was an open and supportive culture within the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently support people with complex health needs, and which staff have the relevant specialist training?
- 02How would you support my relative's cultural, religious, communication and dietary preferences?
- 03What activities and contact with relatives are available now, and how do you help people avoid social isolation?
- 04How are falls, changes in health and other incidents reviewed, and how are families informed?
- 05How would you record and follow my relative's end of life wishes, including who they want with them and where they want to be cared for?
This was an unannounced first comprehensive inspection of all five key questions, including infection prevention and control measures during the COVID-19 pandemic. This explanation was written from the published report of 10 July 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Old Rectory Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- September 2019
Registered with the Care Quality Commission on 13 September 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.