CQC report explained · a residential care home
What the CQC found at Ogilvie Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, emergency plans, staffing arrangements and systems for managing medicines and learning from incidents.
- Effective?
- Good
- People received support from trained staff and were helped with food, health appointments and daily choices. Inspectors found that people's rights under the Mental Capacity Act and Deprivation of Liberty Safeguards were being considered.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. Care was planned around people's preferences and staff promoted independence.
- Responsive?
- Good
- Care plans included people's needs, routines and preferences and were regularly reviewed. People were supported with communication, activities, relationships and complaints.
- Well-led?
- Good
- Managers had oversight of the home and used audits, meetings and feedback to improve care. Inspectors found an open management structure and good communication within the staff team.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and person-centred care, with people supported to become more independent.
This was an unannounced inspection on 22 January 2019. Two inspectors met 12 people, spoke with staff and managers, observed care, and reviewed care files and other records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they enjoyed living there and felt their lives had improved.
Inspectors found suitable staffing, trained staff, safe medicines processes and good support with health, food and drink. Care plans were detailed and regularly reviewed, and people were supported to make choices, maintain relationships and take part in activities.
The home had systems to monitor quality, learn from incidents and respond to complaints. The report also says the service was not always responsive in one section, although the detailed findings and overall rating for Responsive were Good.
People felt happy and safe
People told inspectors they enjoyed living at the home and felt their lives had improved.
“People told us they enjoyed living at the service.” from the report
Promoting independence
Staff supported people to make informed choices, develop life skills and become more confident in their surroundings.
“Staff always worked hard to promote people's independence through encouraging and supporting people to make informed choices.” from the report
Personalised care
Care plans described people's individual needs, preferences and routines. People met regularly with key workers to review their support.
“People's care plans were detailed and had information about people's specific needs, their personal preferences, routines and how staff should best support them to live happy, contented lives.” from the report
Good community activities
People could take part in activities, develop skills and follow their interests in the community.
“People enjoyed varied pastimes and engaged in meaningful activities.” from the report
Strong quality monitoring
The management team used audits, feedback and action plans to review and improve the service.
“The registered manager had a number of quality monitoring systems in place to continually review and improve the quality of the service provided to people.” from the report
Inspectors raised no specific concerns in this report.
- 01The report says there were vacancies and regular agency staff were being used. How many permanent staff are now in post, and how do you keep care consistent when agency staff are used?
- 02How often are medicines audits completed, and what happens if an error or concern is found?
- 03How do you assess and review each person's communication needs, including support such as Makaton?
- 04The report says a new system for auditing and updating care plans had recently been introduced. How is this system working now?
- 05What activities and opportunities for independence would be available for my relative, both at the home and in the local community?
This was an unannounced planned inspection that looked at the overall quality and safety of the home and rated all five key questions. This explanation was written from the published report of 15 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ogilvie Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 23 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.