CQC report explained · a residential care home
What the CQC found at Oasis Lodge Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk assessments, staffing, recruitment checks and medicines arrangements were found to be suitable.
- Effective?
- Good
- Staff were trained and supervised, and people received support with food, healthcare and community access. Inspectors found the home was working within the principles of the Mental Capacity Act.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions, had privacy and were supported to be independent.
- Responsive?
- Good
- Care plans reflected people's preferences, interests and goals, and people took part in activities and outings. Inspectors noted that plans did not always show when they had been reviewed and updated.
- Well-led?
- Good
- The home had registered management, supportive leadership and regular audits. Inspectors found that issues identified through checks were acted on.
What inspectors found, April 2019
Oasis Lodge Residential Care Home was rated Good; inspectors found safe, kind and personalised care, with some care plans not always showing when they were reviewed.
This was an unannounced inspection on 6 March 2019. One inspector spoke with a person using the home, two staff members and the registered manager. They reviewed care records, medicines, training, safeguarding information, accidents, quality checks and the premises.
The home supported up to four people with autism and learning disabilities. Three people were living there at the time. Inspectors found people were safe, staff were trained and there were enough staff to meet people's needs. Medicines were stored and given safely, and healthcare needs were supported.
People were treated with kindness, dignity and respect. They had choices about their daily lives, activities and care. Families and people using the home were involved in care planning, and complaints were responded to promptly.
All five areas were rated Good. This means the inspectors found the legal requirements were met and that care was consistently good. The home was also rated Good at the previous inspection in July 2016.
Safe care
Staff understood safeguarding and risk management. Inspectors found that risks were reviewed and managed in a way that supported people's independence.
“Risks were assessed in a way which understood and promoted independence.” from the report
Kind and respectful staff
People were treated with kindness, dignity and respect. Staff asked permission before entering rooms and supported people's privacy.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Choice and independence
People were supported to choose how they spent their time, join activities and use the local community. Plans included their interests, likes and dislikes.
“People were supported to be as independent as they could be.” from the report
Good leadership
Staff felt supported and understood their roles. The home used audits, feedback and partnership working to identify and address improvements.
“Regular audits were undertaken in all areas of the service to identify where improvements could be made, and actions were taken when required.” from the report
Care plan review records
needs fixingSome person-centred plans did not clearly record when they had been reviewed or updated. The manager said changes would be made to improve this.
“These plans did not always show when they had been reviewed and updated.” from the report
- 01How do you now record reviews and updates to each person's person-centred plan?
- 02How are people and their families involved in agreeing care plans and checking that they remain accurate?
- 03What activities and community opportunities would be available for my relative, based on their interests and goals?
- 04How would you respond if my relative's health, risks or support needs changed?
- 05How do you check that medicines remain accurate and that staff are competent to administer them?
This was an unannounced planned inspection that looked at all five CQC questions, including the premises and care provided; three people were using the home at the time. This explanation was written from the published report of 18 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oasis Lodge Residential Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Oasis Lodge Residential Care Home →
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2012
Registered with the Care Quality Commission on 10 January 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Hertfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 82 can care for a couple. 12 years' experience on average.
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.