CQC report explained · a residential care home
What the CQC found at Oasis House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about visitor safety, admissions, testing, outbreak management and the infection control policy. They were only somewhat assured overall and signposted the provider to resources to develop its approach.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, November 2020
Oasis House was inspected but not rated; inspectors found comprehensive visitor controls and signposted the home to resources to develop its approach.
This was an announced inspection on 28 October 2020. It was part of a CQC review of infection prevention and control in care homes during the coronavirus pandemic.
Inspectors found that visitors were checked on arrival. They had their temperature taken, cleaned their hands, completed a COVID-19 risk assessment and needed approval before entering.
Inspectors were assured about testing, safe admissions, outbreak management and the infection control policy. They also signposted the provider to resources to develop its approach.
The home was inspected but not rated. This report does not give a full quality rating for the home.
Visitor safety checks
Visitors had to follow several infection control steps before entering, including temperature checks, hand sanitising and a risk assessment.
“The process for visitors to follow in order to reduce the risks of COVID-19 entering the home were very comprehensive.” from the report
Testing and outbreak planning
Inspectors were assured that the home was accessing testing for residents and staff and could prevent or manage infection outbreaks.
“We were assured that the provider was accessing testing for people using the service and staff.” from the report
Further development suggested
minorInspectors signposted the provider to resources to develop its infection prevention and control approach. The report does not explain which parts needed development.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What changes have you made since inspectors signposted resources to develop your infection prevention and control approach?
- 02What checks must visitors complete before entering the home now?
- 03How do you arrange testing for residents and staff?
- 04How would you manage an infection outbreak in the home?
- 05How do you make sure new residents are admitted safely?
This was an announced thematic review focused on infection prevention and control during the coronavirus pandemic, so the home was inspected but not rated overall. This explanation was written from the published report of 12 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Oasis House was rated Good; inspectors found safe, kind and personalised care with effective management.
This was an unannounced planned inspection on 21 June 2019. Inspectors spoke with seven people living there, two visitors, six staff and a visiting health professional. They also checked care records, medicines records and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, suitable training and care that respected people's choices, dignity and independence.
People and visitors gave consistently positive feedback. The home had systems to learn from incidents, handle complaints and monitor quality. This was the same overall rating as the previous inspection, published in December 2016.
Kind and respectful care
People and visitors consistently praised the staff. Inspectors saw that staff treated people with patience, dignity and compassion.
“People were treated with kindness, respect and compassion and their privacy, dignity and independence were promoted.” from the report
Safe medicines
Medicines were given as prescribed and records of medicines ordered, given and disposed of were accurate. Staff training, competence checks and audits were in place.
“People received their medicines as the prescriber intended.” from the report
Staffing and training
Inspectors found enough staff to meet people's needs. New staff received induction and staff had training, supervision and checks on their work.
“There were enough staff on each shift to support people and robust recruitment checks were carried out before staff started working at the service.” from the report
Personalised support
Care plans included people's needs, communication methods and preferences. Staff knew people well and supported their choices and independence.
“Care plans contained information about people's needs and it was evident that staff knew people extremely well.” from the report
Open management
People, relatives and staff could raise concerns with the management team. Audits and reviews were used to improve the service.
“There was an open culture within the service, where people and staff could approach the registered manager who acted on concerns raised to make improvements to people's care.” from the report
Inspectors raised no specific concerns in this report.
- 01How are current staffing levels checked against each person's assessed needs?
- 02What refurbishment work was planned, and what has since been completed?
- 03How are individual food preferences and suggestions recorded and followed?
- 04How are people supported to choose activities or continue interests outside the home?
- 05How would the home support someone needing end of life care, and which health professionals would be involved?
This was an unannounced planned inspection covering all five CQC questions, including both the care provided and the premises; all five ratings remained Good. This explanation was written from the published report of 16 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oasis House
3 rated inspections over 4 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 6 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
88 live-in carers within about an hour of Bedford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.