CQC report explained · a residential care home
What the CQC found at Oakwood House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable safeguarding systems, clear risk assessments and safe medicines arrangements. Infection prevention and control measures were also found to be suitable.
- Effective?
- Good
- People's needs were assessed before they moved in. Staff had relevant training and induction, and people were supported with food, healthcare and decisions about their care.
- Caring?
- Good
- People and relatives spoke positively about the staff. Inspectors saw people treated with kindness, dignity and respect, with support for privacy, choice and independence.
- Responsive?
- Good
- Care plans were personalised and reviewed regularly. People were supported with communication, activities, relationships and complaints.
- Well-led?
- Good
- Inspectors found approachable management, an open culture and systems for monitoring quality. People, relatives and staff were encouraged to share views and ideas.
What inspectors found, November 2022
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
The inspection took place on 31 October and 1 November 2022. One inspector reviewed care plans, risk assessments, staff files, rotas, training, medicines records and management records. They spoke with people, staff, relatives and the registered manager.
The home supported nine people with mental health needs. Inspectors found enough staff, safe medicines processes, suitable safeguarding arrangements and clear guidance for managing risks. Infection prevention and control arrangements were also checked and found suitable.
People were treated with kindness, dignity and respect. They were involved in decisions, supported to stay independent and received care that reflected their needs, preferences and backgrounds. Staff supported people to access healthcare, activities and contact with relatives.
The home was rated Good in every area: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found consistently good care and management at the time of the inspection. The previous overall rating was also Good, published on 1 February 2018.
Kind and respectful care
People were treated with kindness and their dignity and privacy were respected. Staff encouraged independence and involved people in decisions about their care.
“Staff treated people in a caring way and showed dignity and respect when they provided support.” from the report
Personalised support
Care plans reflected people's individual needs, preferences, backgrounds and communication needs. Plans were reviewed with people and their representatives.
“People received care and support in accordance with their preferences, interests and diverse needs.” from the report
Staffing and training
Inspectors found enough staff to meet people's needs. Recruitment checks, induction, training and supervision were in place.
“There were sufficient numbers of staff to meet people's needs and staff recruitment processes were robust.” from the report
Good management
People, relatives and staff described management as approachable and supportive. Regular audits, meetings and feedback were used to monitor and improve the service.
“The provider had a range of monitoring and audit tools to assess and monitor the delivery of care and support to people.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess my relative's mental health needs before they move in, and how will we be involved in the assessment?
- 02How often will my relative's care plan be reviewed, and how will you tell us if their needs change?
- 03What activities and support would be available to match my relative's interests and usual routines?
- 04How would staff support my relative to communicate if they have difficulty hearing or understanding information?
- 05How can my relative or our family raise a concern, and how will the home respond?
This was a full inspection covering all five key questions, including infection prevention and control; inspectors reviewed three people's care plans and risk assessments, three staff files and other selected records. This explanation was written from the published report of 26 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2018
Oakwood House was rated Good; inspectors found safe, kind and personalised care with effective management.
The announced inspection took place on 13 December 2017. One inspector reviewed records, observed care, and spoke with people using the home, staff, the manager and relatives. The inspection covered the service overall.
The eight people living at the home had mental health needs. Inspectors found that people felt safe, staff understood their needs, medicines were managed safely and staffing levels were sufficient. People were supported with their health, food, choices, independence and access to the community.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was also rated Good at the previous inspection in August 2015, so this rating remained unchanged.
People felt safe
People said they felt safe, and staff had safeguarding training and knew how to report concerns. Risk assessments were reviewed when people's needs changed.
“People felt safe using the service and were protected from abuse because the staff knew how to identify and report concerns.” from the report
Enough staff
People, relatives and staff felt staffing levels were adequate. Extra staff were available when people needed support with appointments in the community.
“People told us there were enough staff to meet their needs.” from the report
Kind and respectful care
Inspectors saw friendly relationships between staff and people. Staff respected privacy, dignity and confidentiality, and encouraged people to do things for themselves.
“During our visit we saw staff interacting with people in a kind and friendly manner.” from the report
Personalised support
Care plans included people's needs and preferences. People were involved in planning their care and were supported to go out and take part in activities of their choice.
“We found that people were supported to go out into the community with staff to places of their choice such as shopping and the gym.” from the report
Quality monitoring
The manager used audits, meetings and feedback to monitor the service. Where issues were found, actions were recorded and followed up.
“There were quality assurance systems in place to monitor and drive service quality improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure medicines charts are signed correctly and that any missing signatures are followed up?
- 02How often will my relative's care plan be reviewed, and how will they be involved in those reviews?
- 03What community activities and appointments could my relative take part in, and how would staffing be arranged?
- 04How will you support my relative to make day-to-day choices and remain as independent as possible?
- 05How should we raise a concern or complaint, and how quickly will we receive a response?
This was an announced inspection of the overall service, including all five quality areas, care records, staffing, medicines, management systems and observed care. This explanation was written from the published report of 1 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oakwood House
3 rated inspections over 7 years: the service has held its Good rating throughout.
- November 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 16 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Redbridge
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 75 can care for a couple. 10 years' experience on average.
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