CQC report explained · a residential care home
What the CQC found at Oakside
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Staffing, recruitment, medicines, infection control and incident reporting were found to be safe.
- Effective?
- Good
- Care plans reflected people's individual needs and staff were trained to support complex health needs. Some mental capacity and best interests records were not fully completed.
- Caring?
- Outstanding
- People were treated with kindness, dignity and respect. Staff supported people to communicate, make choices and remain as independent as possible.
- Responsive?
- Outstanding
- Support was highly personalised. People were supported to take part in activities they valued, maintain relationships and overcome barriers to inclusion.
- Well-led?
- Good
- Leadership was clear, approachable and focused on people's lives and choices. A quality check had not identified some temperature recordings outside the acceptable range, but the provider strengthened its checks after inspectors raised this.
What inspectors found, January 2023
Oakside was rated Outstanding overall, with exceptionally caring and responsive support and Good ratings for safety, effectiveness and leadership.
This was the first inspection of the newly registered home. One inspector and an Expert by Experience visited on 28 October 2022. They observed care, spoke with people, relatives, staff and professionals, and checked care plans, medicines records, staff files, risk assessments and quality records.
The home supported four people and could support up to five. Inspectors found people were safe, staff were well trained, medicines were managed properly and healthcare needs were supported. The home was accessible and people were involved in food choices, care decisions and daily activities.
Inspectors rated the home Outstanding overall. Caring and Responsive were Outstanding. Safe, Effective and Well-led were Good. They found some mental capacity records were incomplete and some temperature recordings were outside the acceptable range, but the provider acted on the temperature recording issue during the inspection.
Personal choice
People had control over how they spent their time and were involved in decisions about their care and home.
“We observed people making real choices in the structure of their day and the activities they took part in.” from the report
Kind and respectful care
Staff took time to communicate in the person's preferred way and respected privacy, dignity and consent.
“We observed staff engage with people in a respectful and kind manner; dedicate time to people and support people to enjoy a pace that suited them.” from the report
Meaningful activities
People were supported to take part in varied activities and experiences that matched their interests, including activities outside the home.
“The service ensured people were provided with activities that were relevant and meaningful to them and involved people's loved ones.” from the report
Skilled staff
Inspectors found a strong training and induction programme for staff supporting people with complex and diverse needs.
“They had created a robust training and induction programme which ensured staff were fully supported to develop their knowledge and skills” from the report
Incomplete mental capacity records
needs fixingSome mental capacity assessments and best interests records did not fully record the outcomes and decisions. Managers had already identified this and said they would prioritise improvements.
“However, we found these records had not always been fully completed. For example, some outcomes of assessments and decisions had not been recorded.” from the report
- 01Have all mental capacity assessments and best interests records now been completed, and how are they checked?
- 02What temperature records were outside the acceptable range, and what changes have been made to prevent this happening again?
- 03How will my relative be involved in choosing daily activities, food, personal care and how their room is arranged?
- 04How will staff learn and keep up to date with my relative's communication methods and complex health needs?
- 05How often will relatives receive updates and be invited to care reviews or raise concerns?
This was the first inspection and covered all five key questions, including infection prevention and control, the care provided and the premises. This explanation was written from the published report of 20 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Oakside
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2023Outstandingcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- October 2020
Registered with the Care Quality Commission on 9 October 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.