CQC report explained · a residential care home
What the CQC found at Oakleigh Park Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough competent staff, safe recruitment, clear risk assessments and safe medicines systems. They found one recording error for a new resident who often refused medicines, and the manager re-audited medicines and reminded staff about recording refusals.
- Effective?
- No published rating
- This area was not covered by the focused inspection, so the report gives no rating or findings for Effective.
- Caring?
- Good
- Relatives described staff as kind and caring. Records reflected people's histories, choices and preferences, and inspectors found that people were involved in decisions about their care.
- Responsive?
- No published rating
- This area was not covered by the focused inspection, so the report gives no rating or findings for Responsive.
- Well-led?
- Good
- Inspectors found a positive, person-centred culture, approachable management and regular quality checks. Relatives and staff said communication and support were good.
What inspectors found, December 2020
Oakleigh Park Care Home was rated Good; inspectors found safe, kind and well-managed care, with one medicines recording error.
This was the first inspection since the service registered. Inspectors visited on 17 November 2020, spoke with the manager and care staff, reviewed care records, staff files and management documents, and contacted 12 relatives by telephone.
The home was rated Good overall and Good for Safe, Caring and Well-led. Inspectors found enough staff, safe recruitment, appropriate risk assessments, safe medicines arrangements and good infection control during the COVID-19 pandemic.
Relatives described staff as kind and said people were safe and well cared for. The home supported family contact through a visiting pod and gave relatives regular updates. Inspectors found a positive, person-centred culture and systems to monitor quality.
This was a focused inspection covering Safe, Caring and Well-led only. Effective and Responsive were not inspected, so this report does not give current ratings for those areas.
Enough skilled staff
Inspectors found enough competent staff on duty, with staffing reviewed using people's needs. Recruitment checks were completed before staff started.
“We saw there was enough competent staff on duty. A dependency tool was completed to ensure adequate staffing.” from the report
Good infection control
The home was clean and had increased cleaning, PPE and infection control training during the pandemic.
“At this inspection we found that the home was managing infection prevention and control well especially during the COVID-19 pandemic.” from the report
Kind and respectful care
Relatives described staff as caring. People were involved in decisions, and their backgrounds, preferences, religious needs and cultural needs were recorded.
“People's care records contained information about people's background, history, what was important to them and their choices and preferences.” from the report
Family communication
Relatives received regular updates, and a visiting pod allowed safer contact during the pandemic.
“Relatives confirmed that they received regular updates and feedback about their family members. A pod system had been installed to allow safe visits from families during the pandemic.” from the report
Approachable management
Staff and relatives spoke positively about management. The home used audits, meetings and reviews to monitor and improve care.
“We saw there were systems in place to monitor the safety of the service and the maintenance of the building and equipment.” from the report
One medicines recording error
needs fixingInspectors found a recording error for a person who had recently moved in and often refused medicines. The manager rechecked all medicines and reminded staff how to record refusals.
“We found a recording error for one person who had just moved into the service, and who frequently refused medicines.” from the report
- 01How do you record and check medicines when a person refuses them?
- 02What evidence can you show that medicines audits continue to find and correct recording errors?
- 03How do you assess whether staffing levels remain enough as residents' needs change?
- 04What activities and support are available to meet each person's preferences and maintain family relationships?
- 05How do you assess Effective and Responsive care, which were not covered by this inspection?
This was a focused inspection of Safe, Caring and Well-led during the COVID-19 pandemic; Effective and Responsive were not covered and have no ratings in this report. This explanation was written from the published report of 3 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oakleigh Park Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2020Goodcurrent ratingSafe: GoodEffective: No published ratingCaring: GoodResponsive: No published ratingWell-led: Good
- September 2019
Registered with the Care Quality Commission on 4 September 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Barnet
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 83 can care for a couple. 12 years' experience on average.
“The quality of life that she's given my parents has been priceless. The peace of mind she's given my sisters and I, through a very difficult time, has been invaluable.”
“Folasade is really kind, patient and respectful, has a fantastic sense of humour and such a positive outlook on life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.