CQC report explained · a residential care home
What the CQC found at Oakleigh
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was using PPE safely, managing outbreaks, arranging testing and admissions safely, and following infection prevention measures. The provider also said it had measures to reduce the risks from COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control and clean premises during a targeted COVID-19 review.
Inspectors visited on 17 January 2022. This was an announced, targeted inspection of infection prevention and control practices, with questions about staffing pressures linked to COVID-19.
They found the premises clean and well maintained. Staff were using personal protective equipment correctly, had recent infection control training, and were following infection control practices. The home had cleaning schedules, testing arrangements and supplies for safely disposing of protective equipment.
The home was restricting visits in line with the guidance at the time, while helping people keep in touch with families in a COVID-safe way. Inspectors were assured that the home was managing infection risks, admissions, testing, visiting and outbreaks safely.
The service was inspected but not rated. This was not a full inspection of all five areas of care, so the report does not give an overall quality rating.
Clean premises
The premises were clean and well maintained. Extra cleaning schedules had been introduced, including regular cleaning of high-touch areas.
“The premises were clean and well maintained. Additional cleaning schedules had been introduced since the beginning of the COVID-19 pandemic.” from the report
Good infection control
Staff had recent infection control training and inspectors saw them following the correct procedures.
“All staff had received recent training in infection prevention and control (IPC) and were seen to be following correct IPC practices at all times.” from the report
Safe outbreak arrangements
The home kept protective equipment and clinical waste bins outside rooms where people had COVID-19. Clothes and bed linen were washed separately to reduce cross-contamination.
“When a service user tested positive for COVID-19, staff placed a well-stocked supply of personal protective equipment (PPE) outside their room and a clinical waste bin” from the report
Family contact
Visits were restricted in line with the guidance at the time, but staff supported people to stay in contact with their families in a COVID-safe way.
“People were supported by staff to remain in contact with their families in a COVID-safe way.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place to manage staffing pressures caused by COVID-19?
- 02How do you handle personal protective equipment, clinical waste, clothes and bed linen when someone has an infection?
- 03How are visits currently arranged, and how would you support family contact during an outbreak?
- 04How often are high-touch areas cleaned, and how often is infection prevention and control training updated?
- 05What is the home's most recent full CQC rating and report?
This was an announced, targeted inspection of infection prevention and control practices and COVID-19-related staffing pressures; it did not assess the other four key questions. This explanation was written from the published report of 3 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2020
Oakleigh was inspected but not rated; inspectors were assured about infection prevention and found some thoughtful ways to support people during COVID-19 restrictions.
Inspectors visited the home on 25 August 2020. This was an announced, targeted inspection about infection prevention and control during the coronavirus pandemic.
They were assured that the home was using personal protective equipment safely, following social distancing and shielding rules, testing people and staff, and managing visitors and admissions safely.
Inspectors also found staff champions supporting activities and technology, including video calls with family and chair-based exercises. A wishing tree helped people record things they hoped to do after COVID-19 restrictions were lifted.
The home was inspected but not rated. This means the report does not give an overall quality rating or full ratings for the five areas of care. It only reports what inspectors checked during this focused visit.
Infection control
Inspectors were assured that the home had arrangements to reduce the risk of infection and manage outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Support for activities and contact
Staff used their skills and interests to help people stay in touch with family and take part in activities.
“Staff had nominated champions for different areas, such as technology and activities, by identifying staff members with particular skills and interests to assist and support people.” from the report
People's wishes
The home created a wishing tree so people could record activities they hoped to enjoy when restrictions ended.
“Staff had made a 'wishing tree' for people to make a wish, such as to go to the theatre, for when COVID-19 restrictions have been lifted.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 25 August 2020?
- 02What are the current arrangements for family visits and video calls?
- 03How do you test people using the service and staff when there is a concern about infection?
- 04How do you safely admit new people to the home now?
- 05What activities and support are available for people who want to keep in touch with family?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 11 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oakleigh
4 rated inspections over 3 years: the service has improved, from Inadequate to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2020Inspected but not ratedSafe: Inspected but not rated
- April 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2016Requires improvementup from InadequateSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- May 2015InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- January 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
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