CQC report explained · a nursing home
What the CQC found at Oaklands Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection control, including the use of protective equipment, testing, admissions, visitors and outbreak planning. They noted that cleaning records needed closer monitoring when staff covered domestic shifts.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control, with some cleaning records needing closer monitoring.
This was an unannounced, targeted inspection on 1 March 2022. It looked mainly at infection prevention and control, including the effect of COVID-19 staffing pressures.
Inspectors found the home was clean and well maintained. Staff used protective equipment safely, were up to date with infection control training, and the home had suitable plans for outbreaks and for people moving in.
The home supported visits from relatives and used video calls when visits were not possible. Cleaning records were usually completed, but the manager said monitoring would be increased when other staff covered domestic shifts.
The service was inspected but not rated. This was not a full inspection of all five areas of care.
Clean environment
The home was clean and well maintained, with domestic staff visible around the building.
“The home was clean and well maintained and domestic staff were visible around the home.” from the report
Good infection control practice
Staff had completed mandatory infection control training and inspectors observed good practice during the visit.
“Staff were up to date on mandatory infection, prevention and control (IPC) training and we observed good IPC practice by staff during inspection.” from the report
Outbreak planning
The home had plans and facilities to separate people during an outbreak while considering the needs of people with dementia.
“The home had the facilities to effectively cohort people in the event of an outbreak and had considered how they could ensure this had minimal impact on people with dementia.” from the report
Family contact
Relatives were supported to visit, with video calls available when visits could not take place.
“People using the service were supported to receive regular visits from relatives.” from the report
Cleaning records
minorThe manager said extra monitoring was needed to make sure staff covering domestic shifts completed all the required cleaning records.
“The registered manager assured us they would increase monitoring measures to ensure when other staff were covering domestic shifts, they were always completing the required documents to demonstrate cleaning tasks had been completed.” from the report
- 01How do you now check that staff covering domestic shifts complete every cleaning record?
- 02What measures are currently in place to manage COVID-19-related staffing pressures?
- 03How would you safely manage an infection outbreak, especially for people living with dementia?
- 04How are relatives supported to visit, and what alternatives are available if visits cannot take place?
- 05Are staff and visiting professionals meeting the COVID-19 vaccination requirements described in the report?
This was a targeted, unannounced inspection of infection prevention and control and COVID-19 staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 16 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured the home had good infection prevention and control, but urgent bathroom flooring repairs were delayed.
This was an unannounced, targeted inspection on 25 November 2020. It was carried out because of coronavirus outbreaks and looked only at infection prevention and control.
Inspectors found that visitors were screened, given protective equipment and checked for symptoms. Staff used protective equipment correctly, cleaning schedules were in place, and people were checked daily for symptoms.
The home supported contact with relatives through telephone and video calls. People who tested positive were moved to one area, and furniture was rearranged to support social distancing.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a standard Safe rating. Inspectors said they were assured that infection prevention and control arrangements were good.
Visitor safety
Visitors were screened for symptoms, had their temperature taken and were given protective equipment.
“Visitors were screened for symptoms of the infection and had their temperature taken upon arrival at the home.” from the report
Contact with relatives
The home helped people keep in touch with relatives through regular calls, video calls, letters and a private social media page.
“People were supported to maintain contact with their relatives by regular telephone and videocalls.” from the report
Managing infection
People were checked daily for symptoms. Staff knew how to start full infection control measures when someone showed signs of infection.
“Staff were trained and knew how to immediately instigate full infection control measures to care for people with symptoms” from the report
Protective equipment and cleaning
Staff were observed using protective equipment correctly, and cleaning schedules covered frequently touched surfaces.
“Cleaning schedules were in place and included regular cleaning of high touch points such as handrails, light switches and door handles.” from the report
Damaged bathroom flooring
needs fixingFlooring in an upstairs bathroom was urgently in need of replacement because of water damage. The work had been postponed after a recent infection outbreak.
“the flooring in one of the upstairs bathroom was in urgent need of replacement due to water damage.” from the report
- 01Has the water-damaged flooring in the upstairs bathroom now been replaced?
- 02How does the home currently screen visitors and provide protective equipment?
- 03How often are people and staff tested for COVID-19 or other infections?
- 04What happens if a person develops symptoms or tests positive for an infection?
- 05How can residents keep in contact with their relatives if visiting is restricted?
This was an unannounced targeted inspection of infection prevention and control practices only; it did not rate the wider quality of care. This explanation was written from the published report of 5 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oaklands Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2020Inspected but not ratedSafe: Inspected but not rated
- October 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016
Registered with the Care Quality Commission on 30 September 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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62 live-in carers within about an hour of Derbyshire
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Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
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