CQC report explained · a residential care home
What the CQC found at Oakhaven Residential Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured that the home was using infection prevention and control measures safely, including PPE, testing, visiting arrangements, cleaning and outbreak planning.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Outstanding
- This question was not assessed in this targeted inspection.
- Responsive?
- Outstanding
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, February 2021
Oakhaven Residential Care Home: inspectors were assured about infection control, but this targeted visit did not give an overall rating.
Inspectors visited the home on 4 February 2021. The visit was announced and focused only on infection prevention and control during the coronavirus pandemic.
They found the home was clean, had cleaning schedules and provided personal protective equipment stations. Visitors were screened, tested and supported to follow infection control measures. People were tested and isolated safely when admitted.
Inspectors were assured about all the infection control areas they checked. The service was marked “Inspected but not rated”, so this report does not give an overall Good, Outstanding, Requires improvement or Inadequate rating.
Clean environment
The home was clean and had a schedule to make sure all areas were cleaned.
“The service was clean and free of malodour. There was a cleaning schedule in place to ensure that all areas of the service were cleaned.” from the report
Safer visiting
Visitors were checked for symptoms, had their temperature taken and completed a risk assessment and Covid-19 test before entering.
“Visitors were supported by staff to ensure they followed safe infection control, PPE guidance and to check whether they had any symptoms of coronavirus before entering the home.” from the report
Testing and outbreak planning
People and staff were supported with regular testing. The home also had a plan for managing an outbreak and maintaining people's health needs and staffing levels.
“The service had developed a COVID-19 outbreak plan which detailed how they would manage any risks and outbreaks.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently screened, tested and supported to use PPE?
- 02What happens when someone is admitted, including testing and any period of self-isolation?
- 03How often are people and staff tested now, and how are unclear or missing results followed up?
- 04What staffing arrangements would be put in place if there were an infection outbreak?
- 05Where do staff change into and out of uniform, and how are uniforms cleaned?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the other four questions or give an overall rating. This explanation was written from the published report of 26 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2020
Oakhaven Residential Care Home was rated Outstanding; inspectors found exceptionally caring and responsive support, with safe, effective and well-led care rated Good.
This was an unannounced, planned inspection. Inspectors visited on 15 October 2019 and 12 November 2019. They spoke with people living in the home, relatives, staff and health professionals. They also checked care records, medicines records, staff files and management records.
People were described as safe, well supported and treated with kindness and respect. The home had enough experienced staff, suitable risk assessments, safe medicines systems and good infection control. People received help with eating, drinking and healthcare when needed.
Inspectors found the care was especially caring and responsive. Staff supported people to make choices, remain independent, follow their interests and keep relationships going. Activities, outings and end of life care were tailored to individual wishes.
The overall rating remained Outstanding, as it was at the previous inspection. Safe and Effective stayed Good, while Caring and Responsive stayed Outstanding. Well-led changed from Outstanding to Good, although inspectors still found consistent management and effective governance.
Kind and respectful care
People and relatives consistently praised the staff. Inspectors saw warm, respectful relationships and found that people were supported to remain in control of their lives.
“People and their relatives spoke highly of the staff and the support provided.” from the report
Personalised support
Staff took time to understand people's histories, preferences and feelings. They adapted care creatively to support independence, confidence and emotional wellbeing.
“People were valued as individuals and benefitted from a highly personalised service where sense of purpose and inclusion were promoted.” from the report
Activities and relationships
People could take part in a wide range of activities, outings and events linked to their interests. Relatives were welcomed to join activities and trips.
“People had exceptional opportunities to follow their interests and live a fulfilled and happy life.” from the report
Strong improvement culture
Managers used audits, feedback, technology and outside advice to improve care. Staff were supported with training and additional qualifications.
“There was a strong ethos of continuous learning, development and improvement of the service within the management team.” from the report
Well-led rating reduced
minorThe well-led rating fell from Outstanding to Good since the previous inspection. Inspectors still found the home consistently managed and well-led, with effective governance systems.
“At this inspection this key question has now changed to Good.” from the report
- 01How are the new electronic care records and medicines systems checked for accuracy and reliability?
- 02What led to the well-led rating changing from Outstanding to Good, and what action has been taken?
- 03How would you support my relative to continue their own interests, trips out and relationships?
- 04How do you adapt care when someone's health, mobility, mood or independence changes?
- 05How would you involve my relative and our family in decisions about end of life care?
This was an unannounced, planned comprehensive inspection covering all five key questions and the overall rating. This explanation was written from the published report of 1 May 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oakhaven Residential Care Home
3 rated inspections over 5 years: the service has improved, from Good to Outstanding.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Oakhaven Residential Care Home →
- May 2020Outstandingstayed OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
Read what inspectors found at Oakhaven Residential Care Home →
- May 2017Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- May 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.