CQC report explained · a residential care home
What the CQC found at Oakdene Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection control measures, PPE, testing, visiting arrangements and outbreak procedures were in place. The provider also described measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
Oakdene Residential Home was inspected but not rated; inspectors found good infection control, safe visiting arrangements and positive support for residents.
This was a targeted inspection on 10 February 2022. It looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care. The inspection was announced with one day’s notice.
Inspectors were assured that visitors were screened and tested, PPE was used safely, testing was available and the home had arrangements to prevent or manage infection outbreaks. Staff also had risk assessments to follow if people developed COVID-19 symptoms.
The report describes positive interactions between staff and residents and says staff worked as a team to support wellbeing. The service was inspected but not rated, so this report does not provide an overall quality rating.
Infection control
Inspectors found systems to screen visitors and professionals, check testing and vaccination, and reduce the risk of infection entering the home.
“We observed systems and processes in place, in line with guidance, to ensure visitors to the home did not introduce and spread Covid-19.” from the report
Staff support
Staff worked together during the pandemic and inspectors observed positive interactions with residents.
“Staff had worked as a team to help promote people's wellbeing throughout the pandemic. We observed positive interactions between staff and people.” from the report
PPE and supplies
Inspectors saw staff wearing masks and found hand sanitiser and PPE readily available, with sufficient supplies.
“Staff followed government guidance in relation to personal protective equipment (PPE). We saw all staff were wearing face masks.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing staffing pressures linked to COVID-19, and have these affected residents' care?
- 02What testing, vaccination checks and PPE requirements currently apply to visitors and professionals?
- 03How do you update and review each resident's risk assessment, including risks linked to COVID-19 and going out into the community?
- 04What is the current process if there is an infection outbreak in the home?
- 05How will residents be supported to keep in touch with the people who matter to them?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide a full rating of the home or assess all five questions. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Oakdene Residential Home was rated Good; inspectors found safe, kind and personalised care, with minor medicine recording errors being addressed.
This was an unannounced, planned inspection on 24 and 26 February 2020. One inspector spoke with six people, four relatives, 11 staff and two visiting professionals. Records, medicines, staff files, training and management checks were also reviewed.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, staff were kind, medicines were given properly and their care reflected their needs and preferences.
Inspectors found that staff were trained, people received suitable food and drinks, and healthcare needs were followed up. Activities and contact with relatives helped people stay socially connected.
The home had identified minor medicine recording errors and introduced daily medicine auditing. The manager was also checking that oral care was being provided consistently. The overall Good rating was unchanged from the previous inspection, published in July 2017.
People felt safe
People and relatives told inspectors they felt safe. Staff understood how to recognise and report abuse and how to manage individual risks.
“People told us they felt safe, with one person saying, "I am very safe here, I just ring my bell and they [staff] are here. I feel safe.” from the report
Kind and respectful care
Staff were observed speaking kindly and respectfully. They explained care, protected privacy and encouraged people to do what they could for themselves.
“We saw the staff were kind and polite to people and spoke in a respectful, unrushed manner.” from the report
Food and drinks
People had meal choices, alternatives and regular drinks. Staff knew people's dietary needs and monitored weight where there were concerns.
“People enjoyed the meals served and told us they were happy with the choices and how these were prepared.” from the report
Activities and relationships
The home arranged activities such as quizzes, arts and crafts, religious visits and woodland walks. Staff also helped people keep in touch with relatives.
“Activities were available to people in-house and in the community including quizzes, arts and crafts, visits from a vicar to perform holy communions and woodland walks.” from the report
Open management
People, relatives and staff could give feedback through meetings, surveys and informal discussions. Inspectors found the management team receptive and willing to improve.
“We found the management team receptive to feedback and keen to improve the service.” from the report
Medicine recording
minorAudits had found minor errors in medicine recording. The home responded by sharing the learning with staff and starting daily medicine audits.
“We saw that learning was shared at a staff meeting after audits identified minor medicine recording errors, resulting in daily medicine auditing.” from the report
Consistency of oral care
minorThe manager was auditing oral care to check that it was carried out consistently. Families may want to ask how this checking is now working.
“The manager was currently auditing oral care to ensure that this was being carried out consistently and included this topic in staff meetings.” from the report
- 01What changes have you made to prevent the minor medicine recording errors found in the inspection?
- 02How are daily medicine audits completed, and what happens if an error is found?
- 03How do you check that each person's oral care is provided consistently?
- 04How will you assess and update my relative's care plan and preferences?
- 05What activities would be suitable for my relative, and how would you support them to take part?
This was an unannounced, planned inspection that covered all five CQC questions and reviewed care, medicines, staffing, records, training and management systems. This explanation was written from the published report of 1 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oakdene Residential Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 6 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.