CQC report explained · a nursing home
What the CQC found at Oakdale Care Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough experienced and qualified staff, safe recruitment and appropriate risk management. Medicines and infection prevention arrangements were also found to be safe.
- Effective?
- Good
- People’s needs were assessed before they moved in and care plans were personalised. Staff were trained, people received suitable food and healthcare support, and consent arrangements followed the law.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People and relatives said they were involved in decisions about care and staff respected their choices.
- Responsive?
- Good
- Care plans reflected people’s preferences, histories and needs. The home supported activities, relationships, communication needs and complaints, including personalised end of life care.
- Well-led?
- Good
- People, relatives and professionals praised the home’s management. Regular audits, meetings, feedback and improvement plans were used to monitor and improve care.
What inspectors found, September 2023
Oakdale Care Limited is rated Good overall; inspectors found safe, kind and well-organised care across all five areas.
This was the home’s first inspection since it registered under the current provider. The inspection was unannounced. Inspectors visited on 30 August 2023, with inspection activity from 29 August to 6 September.
Inspectors spoke with people, relatives, staff and visiting professionals. They reviewed care records, medicines records, staff recruitment and supervision files, and the home’s management records. The inspection was prompted partly by concerns about staffing and training, but inspectors found no evidence that people were at risk of harm from these concerns.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitably recruited staff, safe medicines arrangements, personalised care, kind interactions and effective management checks.
Staffing and safety
Inspectors found enough experienced and qualified staff to meet people’s needs. Recruitment checks, risk assessments and safeguarding systems were in place.
“There were enough experienced and qualified staff deployed to safely meet people's needs.” from the report
Safe medicines
Staff were trained and checked for competence in handling medicines. Records showed medicines were given as prescribed, and a pharmacist supported the home.
“We saw medicine administration record (MAR) charts were in place and had been completed accurately, showing people had received their medicines as prescribed.” from the report
Kind and respectful care
People were treated with compassion and dignity. Staff offered reassurance, respected privacy and involved people in everyday choices.
“We observed staff regularly stopping and chatting with people. People looked comfortable and relaxed with staff, and staff offered reassurance when people were upset or confused.” from the report
Personalised support
Care plans included people’s preferences, life histories and support needs. The home offered activities and supported people to maintain family relationships.
“Care plans were person-centred and contained relevant and in-depth information about how people wished to be cared for, their life history and the people who were important to them.” from the report
Strong management oversight
The management team used audits, feedback, meetings and service improvement plans to monitor care and make changes. Staff described the culture as open and supportive.
“Regular audits and checks were carried out by the registered manager and senior staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that staffing levels remain enough when people’s needs change or staff are absent?
- 02How will you involve our family member in reviews of their care plan and risk assessments?
- 03What activities would be suitable for our family member, based on their interests and history?
- 04How would you support our family member’s communication needs, including any hearing, language or sensory needs?
- 05How can we raise a complaint, and how will you keep us informed about the response?
This was the first comprehensive inspection under the current provider and covered all five key questions, including care, nursing and the home environment. This explanation was written from the published report of 30 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oakdale Care Limited
Each visit the CQC has published, newest first, back to the day the home was registered.
- September 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2022Inspected but not ratedSafe: Inspected but not rated
- July 2022
Registered with the Care Quality Commission on 1 July 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Leicester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 83 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Tino was the most wonderfully rounded, empathetic and intuitive person. He not only developed a great relationship with Neville but also had a great working relationship with our existing carer.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.