CQC report explained · a residential care home
What the CQC found at Oak View Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including visitor screening, safe admissions, protective equipment, testing, cleaning and outbreak management.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, December 2020
Oak View Residential Care Home was inspected but not rated; inspectors were assured that infection prevention and control measures were safe.
This was an announced, targeted inspection on 19 November 2020. It was carried out because of coronavirus outbreaks and focused on infection prevention and control.
Inspectors found screening for visitors, clear isolation procedures after hospital stays, social distancing measures and effective use of protective equipment. Staff had training and showed good infection control knowledge.
The home was clean and hygienic. Inspectors were assured that the home could prevent and manage infection outbreaks, but this inspection did not give an overall quality rating.
Visitor screening
Visitors had their temperatures taken and completed a questionnaire before entering. The process included contact details for tracing if needed.
“Temperatures were taken on entry and a visiting questionnaire was completed to screen for symptoms prior to entry.” from the report
Keeping families in touch
Although outbreak restrictions were in place, the home used video calls, emails and letters to help people stay in contact with family and friends.
“Although outbreak restrictions were in place at the time of the inspection, alternative measures such as video calls, emails and letters were utilised” from the report
Clean environment
The home looked clean and hygienic. Extra cleaning was carried out on frequently touched areas such as handles and switches.
“We observed the home looked clean and hygienic.” from the report
Inspectors raised no specific concerns in this report.
- 01How often are high-touch areas such as handles and switches cleaned now?
- 02How will you keep relatives in contact with residents if visiting restrictions are needed?
- 03What procedures are followed when someone returns to the home from hospital?
- 04How often are residents and staff tested, and how are the results managed?
- 05What infection control training do new and existing staff receive?
This was a targeted inspection of infection prevention and control practices during the coronavirus pandemic; it did not rate the other areas of care. This explanation was written from the published report of 16 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Oak View Residential Care Home is rated Good; inspectors found safe, kind and well-organised care, with some improvements needed to care records and the dementia-friendly environment.
This was an unannounced inspection on 12 and 15 March 2019. Two inspectors and an expert-by-experience spoke with people, relatives, staff and a healthcare professional. They also reviewed care records, medicines, complaints, accidents, training and quality checks, and observed care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People and relatives said they felt safe and were happy with the care. Inspectors found staff were kind, trained and responsive, and that people received support with medicines, food, activities and healthcare.
Inspectors identified some areas to improve. Risk assessments and care plans were not always personalised, and parts of the building did not fully support people living with dementia or sight loss to be independent. The managers started work on these issues during the inspection.
Safe staffing
Inspectors found enough staff to meet people's needs without rushing them. Recruitment checks were completed before staff started work.
“We observed that people were given the time they required and were not rushed by staff.” from the report
Safe medicines
Medicines were obtained, stored, given and recorded safely. Staff were trained and assessed as competent.
“Medicines administration records confirmed that people had received their medicines as prescribed.” from the report
Kind and respectful care
Staff had positive relationships with people and supported their dignity, privacy, choices and communication needs.
“Staff were friendly and polite. Staff spoke respectfully to people and ensured they were at eye level when speaking to people.” from the report
Activities and personal choice
People were offered a wide range of activities, including one-to-one sessions for those who stayed in their rooms. Their responses and preferences were recorded.
“The activities coordinator kept a daily record for each person which included information about activities they had been offered, if activities had been declined and people's general mood.” from the report
Open management
The management team welcomed feedback and used audits, meetings and questionnaires to monitor the quality of care.
“There were quality assurance procedures in place to aid the smooth running of the service.” from the report
Care records were not always personalised
needs fixingSome risk assessments and care plans used standard wording that was not always relevant. Managers began reviewing and amending records during the inspection.
“The degree of personalisation in risk assessments and care plan was variable and there was evidence of standard phrases being used which were not always relevant to the topic covered.” from the report
Environment was not fully dementia-friendly
needs fixingSigns for toilets and bathrooms were difficult to identify, and bedroom doors looked the same apart from small numbers. The manager had arranged to seek advice and had already made some changes.
“The environment and been designed and adapted to promote people's safety, however did not fully support people living with dementia or a sight impairment to be independent.” from the report
Closed bedroom doors could cause isolation
minorKeypad-secured bedroom doors could reduce spontaneous contact with staff and visitors. Inspectors were told that staff visited people in their rooms every one to two hours or more often.
“The key pads on bedroom doors resulted in doors being closed while people spent time in their rooms, as per their choice or for health reasons.” from the report
- 01How was the review of all risk assessments and care plans completed after the inspection?
- 02How do you now make sure care plans use personalised and relevant information rather than standard phrases?
- 03What changes have been made to signs, bedroom doors and other parts of the building to support people living with dementia or sight loss?
- 04How do you check that people who spend time in their rooms are not becoming isolated?
- 05How do you monitor staffing levels when people's care needs change?
This was an unannounced comprehensive inspection covering all five key questions and the overall quality and safety of the home. This explanation was written from the published report of 4 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oak View Residential Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Oak View Residential Care Home →
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Oak View Residential Care Home →
- September 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- September 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- March 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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