CQC report explained · a residential care home
What the CQC found at Oak Tree House Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment and suitable risk assessments. Medicines, safeguarding, equipment and infection prevention were managed safely.
- Effective?
- Good
- People's needs were assessed and care plans guided staff. Staff were trained and supported, people received help with food and drink, and healthcare referrals were made promptly.
- Caring?
- Good
- People and relatives described staff as kind, caring and respectful. Staff supported privacy, dignity, independence and involvement in decisions.
- Responsive?
- Good
- Care plans contained detailed, personalised information. The home supported communication, activities, family relationships, complaints and people's end of life wishes.
- Well-led?
- Good
- Inspectors found an open culture, regular checks and clear communication. The provider gathered people's views, analysed incidents and acted on shortfalls.
What inspectors found, April 2022
Oak Tree House Residential Care Home was rated Good; inspectors found safe, kind and personalised care.
The inspection was unannounced and took place on 5 April 2022. One inspector spoke with four people living in the home, four relatives and five staff. They also reviewed care plans, medicines records, staff files, rotas and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe recruitment, suitable training and safe medicines management. People were protected from abuse and avoidable harm.
People said staff knew them well, listened to them and respected their privacy and dignity. Care was planned around people's choices. Inspectors also found good support with food, healthcare, activities, family contact and communication.
The report says a new provider had taken over since the previous inspection. All five ratings remained Good. The inspection also checked infection prevention and control, including the home's response to COVID-19 risks.
Enough staff
Staffing levels were suitable for the people living in the home. Rotas showed that planned staffing levels were being achieved.
“There were enough staff. Safe recruitment processes had been followed.” from the report
Kind and respectful care
People and relatives reported that staff were caring and knew people's needs. Inspectors saw patient support that respected privacy and dignity.
“People told us they were happy with the service they received and felt staff had a clear understanding of their needs and preferences.” from the report
Personalised support
Care plans recorded people's wishes and preferences, and staff supported people to make choices and remain independent.
“People's care plans reflected their wishes and views and showed they had been encouraged to make decisions and be involved in planning their care.” from the report
Family contact and activities
The home had an activities coordinator and supported people to keep in touch with family and friends, including during the COVID-19 pandemic.
“The provider had been proactive in ensuring people could meet safely with family and friends throughout the COVID-19 pandemic.” from the report
Quality checks
Management carried out audits, gathered feedback and reviewed accidents and incidents to identify improvements.
“There was an effective quality monitoring system which ensured checks and audits were carried out, people's views were obtained and listened to and shortfalls were addressed.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative's care plan if their needs or preferences change?
- 02How do you make sure staffing levels remain suitable when staff are absent or people's needs increase?
- 03What activities would be suitable for my relative, and how would you support them to maintain family relationships?
- 04How would you involve my relative and our family in decisions about care, including decisions where they may lack capacity?
- 05What changes has the new provider made since taking over the home?
This was an unannounced inspection covering all five key questions, including the premises, care provided and infection prevention and control measures. This explanation was written from the published report of 21 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oak Tree House Residential Care Home
4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- April 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Oak Tree House Residential Care Home →
- May 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- October 2015Inspected but not ratedSafe: Requires improvementEffective: Requires improvement
- March 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2019
Registered with the Care Quality Commission on 5 June 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.