CQC report explained · a nursing home
What the CQC found at Oak Farm Bungalow
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected by safeguarding training, individual risk assessments, safety checks and secure medicines arrangements. Inspectors were assured that infection prevention measures and COVID-19 vaccination requirements were being followed at the time.
- Effective?
- Good
- Care plans reflected people's choices and staff had relevant training and competency checks. The home worked with health professionals, including speech and language therapists, dieticians and occupational therapists, when needed.
- Caring?
- Good
- Staff were observed treating people with kindness, dignity and respect. People and relatives were involved in care decisions, although meeting records needed more detail about people's opinions.
- Responsive?
- Good
- Care plans were personalised and supported choice and independence. The home offered information in different formats and acted on feedback about how support should be provided.
- Well-led?
- Good
- Inspectors found clear leadership, regular feedback and good communication with families. The manager used learning from another inspection and external quality audits to make improvements.
What inspectors found, March 2022
Oak Farm Bungalow rated Good; inspectors found safe, kind and personalised care, with meeting records needing more detail.
This was the first inspection since the home registered in October 2020. Two inspectors visited on 2 March 2022. They spoke with people, relatives and staff, reviewed care and management records, and observed care.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found secure medicines systems, suitable staffing, detailed care plans, respectful support and good involvement of people in decisions.
The home followed infection prevention measures and the COVID-19 vaccination requirement in force at the time. Inspectors noted that records of meetings did not always capture people's opinions in enough detail.
Safe environment
The home carried out regular checks on equipment and other safety systems. Inspectors found that equipment was kept ready and safe to use.
“People's care environment was kept safe by staff completing regular maintenance checks of equipment used within the home; ensuring it remained damage free and ready for use.” from the report
Personalised care
People helped create and review their care plans. Their choices, communication preferences and support needs were recorded for staff to follow.
“People and their relatives were involved in the writing of their care plan and at subsequent reviews to ensure their voice had been captured.” from the report
Kind and respectful staff
Staff were seen supporting people in a caring and respectful way. People and families said staff were approachable and respectful.
“People and their families we spoke with felt the staff were respectful at all times.” from the report
Good partnership working
The home involved relevant health and social care professionals when people's needs changed. Records showed input from several professionals to support nutrition, communication and equipment needs.
“The registered manager engaged relevant health and social care professionals as required to meet the needs of people.” from the report
Learning and oversight
The home used an action plan and independent quality audits. The manager also applied learning from a previous inspection at another service.
“The provider implemented an ongoing action plan across this service.” from the report
Meeting records lacked detail
minorRecords of meetings with people needed more detail to show their opinions clearly. Ask how this has been improved and how views are recorded and acted on.
“Documented minutes from meetings required further expansion to ensure people's opinion was captured in detail.” from the report
- 01How do you now record people's opinions and decisions in meeting minutes?
- 02Can you show how a person's care plan is created, reviewed and changed when their wishes change?
- 03How would you support my relative's specific health, equipment, communication or nutrition needs?
- 04How do you make sure staff have the training and competency checks needed for my relative's care?
- 05What infection prevention and visiting arrangements would apply now, and how would you manage an outbreak?
This was the home's first inspection and covered all five key questions, including infection prevention and COVID-19 vaccination checks. This explanation was written from the published report of 23 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oak Farm Bungalow
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2019
Registered with the Care Quality Commission on 16 April 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
13 live-in carers within about an hour of Norfolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.