CQC report explained · a residential care home
What the CQC found at Oak Bank Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including visitors, protective equipment, testing, social distancing, premises hygiene and outbreak arrangements.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, March 2021
Oak Bank Residential Home was inspected but not rated; inspectors found good infection-control arrangements.
This was an announced, targeted inspection on 02 February 2021. It was carried out during the coronavirus pandemic to check infection prevention and control in the home.
Inspectors found procedures for visitors and staff, including temperature checks and personal protective equipment. They found good supplies of protective equipment, staff training, regular COVID19 testing and an up-to-date infection control policy.
The home had a flexible visiting policy and enough space for social distancing. People were supported to access the local community safely. The overall service and Safe question were inspected but not rated, so this report does not give a Good or Outstanding rating.
Infection-control procedures
The home had entry procedures for staff and visitors to reduce infection risks. These included temperature checks and the use of protective equipment.
“Procedures were in place for staff and visitors on entry to the service to minimise the risks of infection transmission.” from the report
Flexible visiting
The visiting policy aimed to support people's wellbeing while reducing infection risks for people and visitors.
“A visiting policy was in place which was flexible to individuals.” from the report
Protective equipment
The home had good supplies of protective equipment and suitable areas for putting it on and taking it off.
“The service had good stocks of PPE and appropriate donning and doffing areas.” from the report
Testing and outbreak planning
People and staff received regular COVID19 testing. The provider had assessed decisions for people who lacked capacity and knew what to do if there was a positive test.
“Regular COVID19 testing was carried out for people and staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How does the current visiting policy balance people's wellbeing with infection risks?
- 02How often are people and staff currently tested for COVID19?
- 03Are protective equipment supplies and the areas for putting it on and taking it off still suitable?
- 04How are people currently supported to access the local community safely?
- 05What arrangements are in place if someone tests positive for COVID19?
This was a targeted inspection of infection prevention and control, including part of Safe; the service was inspected but not rated and the other questions were not assessed. This explanation was written from the published report of 17 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2018
Oak Bank Residential Home was rated Good; inspectors found safe, kind and personalised care, with medicines protocols completed during the inspection.
This was a comprehensive, announced inspection on 29 June 2018. Inspectors met most people, spoke with people, relatives, staff and a social care professional, and reviewed care records, staff records, meeting notes and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable training, safe medicines management, respectful care and detailed support plans.
The home had improved since the previous inspection in May 2017, when it was rated Requires Improvement overall. Audits were now more effective, the premises had been upgraded and cleaned, and staff understanding of equality, diversity and legal safeguards had improved.
Inspectors found that some protocols for medicines given when needed were missing during the visit. The home said these were completed immediately, and inspectors concluded that medicines management was now safe.
Personalised support
Support plans described people's histories, preferences, health needs and communication methods in detail. Staff knew people well and adapted support to their individual needs.
“Support plans were personalised and contained important information individual to that person's support needs.” from the report
Kind and respectful care
Inspectors observed respectful interactions and found that people's dignity, privacy and personal routines were respected.
“Staff treated people with dignity and respect in each engagement with them.” from the report
Choice and independence
People were supported to take part in community activities, education, work experience and everyday tasks. Their choices about food, activities and routines were taken seriously.
“The service promoted people's independence.” from the report
Staff skills and support
Staff received induction, training and regular supervision. Inspectors found they were knowledgeable about people's individual needs.
“People received a service from skilled and knowledgeable staff.” from the report
Medicines protocols
needs fixingSome medicines given when needed did not yet have person-centred instructions when inspectors checked. The home said the missing protocols were completed immediately.
“We found that some 'as necessary' medicines did not include a person centred profile.” from the report
Feedback questionnaires
minorInspectors suggested that the home broaden its questionnaires so they asked more about each person's experience.
“We suggested they revisit to broaden the information requested to be more person focused.” from the report
- 01How do you make sure every medicine given when needed has a current, person-centred protocol?
- 02How do you check that changes identified through audits and action plans have been completed?
- 03How do you involve each person in reviewing and updating their support plan?
- 04How do you gather feedback from people who communicate without speech or in other ways?
- 05What activities, education or work opportunities could be available for my relative?
This was a comprehensive inspection covering all five key questions and the overall quality of the home. This explanation was written from the published report of 31 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oak Bank Residential Home
3 rated inspections over 2 years: the service has improved, from Requires improvement to Good.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of North Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,050 to £1,320 a week. 19 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.