CQC report explained · a residential care home
What the CQC found at Nyton House
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, April 2018
Rated Good overall, with Outstanding personalised activities and community links, and a minor medicines-recording issue found.
This was an unannounced comprehensive inspection on 7 February 2018. It was the first inspection since the home registered with the CQC in January 2017. Inspectors spoke with people living there, staff and managers, reviewed care and staff records, checked the building and observed care.
The home was rated Good for Safe, Effective, Caring and Well-led. Inspectors found enough staff, suitable training, effective risk management, clean surroundings and respectful care. People's health, food, choices, privacy and dignity were supported.
Responsive was rated Outstanding. Inspectors found a very wide range of meaningful activities, trips, community links and ways to support people's individual interests. Care plans included people's histories, wishes and changing needs.
The home had recently introduced a new electronic medicines system. Medicines were given as prescribed, but some creams were not always dated when opened. The manager acted immediately when this was identified.
Meaningful activities
The home offered varied activities based on people's interests, including a choir, bridge club, creative sessions and trips into the community.
“There was an extremely extensive and diverse range of activities available to people both in the service and in the community.” from the report
Kind and respectful care
Staff took time to communicate in ways people could understand and supported their privacy, dignity and independence.
“Throughout our inspection we observed staff providing support with respect and kindness.” from the report
Responsive care planning
Care plans included people's life histories, wishes and care needs. Staff shared changes at handovers and increased checks when people's needs changed.
“The care plans were detailed and included current information about people's care needs as well as their social support needs and wishes.” from the report
Support at the end of life
The home worked with families, healthcare professionals and hospice services to support people who wanted to remain in familiar surroundings at the end of their lives.
“The service worked closely with a local hospice to facilitate the necessary care and support for the person and their family.” from the report
Staffing and training
Inspectors found enough staff to meet people's needs, with recruitment checks, induction, regular training and supervision in place.
“There were sufficient numbers of staff to care for people in a safe way.” from the report
Creams were not always dated
minorSome prescribed creams were not dated when opened, so staff could not tell when their effectiveness might expire. The manager took immediate action and reminded relevant staff.
“Some creams prescribed for people were not always being dated on opening which meant the expiration of the creams effectiveness could not be determined.” from the report
- 01What changes have been made to ensure every prescribed cream is dated when opened?
- 02How is the new electronic medicines system checked to make sure it is being used safely and correctly?
- 03Which activities and community outings would be available for my relative, based on their interests and mobility?
- 04How would you involve my relative and our family if their health or care needs changed?
- 05How would you support our family if my relative needed end-of-life care at the home?
This was an unannounced comprehensive inspection covering the home overall and all five CQC questions, including accommodation and care provided. This explanation was written from the published report of 20 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Nyton House
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- January 2017
Registered with the Care Quality Commission on 12 January 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.