CQC report explained · a residential care home
What the CQC found at Norwood
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control arrangements during a targeted COVID-19 review.
Inspectors visited the home on 20 January 2022. The visit was announced 24 hours in advance and looked specifically at infection prevention and control during the COVID-19 pandemic. They also asked about staffing pressures.
Inspectors were assured that the home was using personal protective equipment safely, arranging testing, managing visitors and admissions, and keeping its infection control policy up to date. They also found the home clean and fresh smelling.
People were supported to keep in touch with family and friends, including through technology. Activities were continuing to support wellbeing. This was not a full inspection, so the overall service and Safe rating were recorded as inspected but not rated.
Clean environment
Inspectors found the home clean and without unpleasant smells.
“The service was clean and fresh smelling throughout.” from the report
Infection control
The home had arrangements for screening, testing, PPE, social distancing, admissions and managing possible outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Family contact
People were supported to stay in regular contact with friends and family, using technology in different ways.
“People living in the service were enabled to maintain regular contact with friends and family.” from the report
Vaccination checks
The home met the requirement for non-exempt staff and visiting professionals to be vaccinated against COVID-19.
“The service was meeting the requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing any staffing pressures linked to COVID-19?
- 02How do you check that visitors and professionals follow the home's infection control arrangements?
- 03How are testing and personal protective equipment managed for people living here and for staff?
- 04How are family visits being facilitated now, and what alternatives are available if visits are restricted?
- 05How do you support people to keep in touch with family and take part in activities?
This was a targeted inspection of infection prevention and control, with questions about staffing pressures; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 2 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2017
Rated Good; inspectors found safe, kind and personalised care, with Outstanding leadership.
This was an unannounced inspection on 27 and 28 September 2017. Inspectors spoke with people living in the home, relatives and staff. They observed care, checked records and looked at medicines, staffing, training, complaints and safety arrangements.
The home was rated Good overall. Safe, Effective, Caring and Responsive were all rated Good. Inspectors found enough staff, suitable training, safe medicines systems and care plans that reflected people's needs and choices.
The home was rated Outstanding for being well-led. Inspectors found strong leadership, regular checks on quality and a culture where people, relatives and staff helped shape improvements. The overall Good rating stayed the same as at the previous inspection in August 2014.
Enough staff
Staffing levels were based on people's assessed needs. Inspectors found staff available to respond to requests and keep people safe.
“There were enough staff available to meet people's needs, respond to requests for support and keep people safe.” from the report
Kind and personal care
Staff were described as caring and compassionate. They knew people's preferences and supported them in a respectful, person-centred way.
“People were supported by exceptionally caring staff that knew them well and understood how to support them to maximise their potential and attain their goals.” from the report
Choice and activities
People could make choices about daily routines, food and activities. The programme included activities throughout the week and links with the local community.
“There was an overall programme of activities which ran seven days a week including some evenings.” from the report
Strong quality checks
The management team carried out regular audits and acted on issues they found. People, relatives and staff also had several ways to suggest improvements.
“There were organised, effective systems in place to monitor and improve the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently decide how many staff are needed for each person's changing needs?
- 02How often are care plans and risk assessments reviewed, and how are families involved?
- 03What activities are currently available seven days a week, including activities for people who prefer to stay in their rooms?
- 04How are medicines checked, including 'as required' medicines and any allergies?
- 05How are suggestions and complaints recorded, investigated and reported back to people and relatives?
This was an unannounced comprehensive inspection covering all five key questions and the overall quality of the home. This explanation was written from the published report of 17 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Norwood
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
23 live-in carers within about an hour of Suffolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.