CQC report explained · a nursing home
What the CQC found at Norton Grange Nursing & Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and well managed, staff were safely recruited and there were enough staff to meet people's needs. Medicines and infection prevention arrangements were also judged safe.
- Effective?
- Good
- Staff understood people's needs and had suitable training and induction. People received appropriate food, drinks and health care, and staff followed consent and best-interest requirements.
- Caring?
- Good
- Staff were kind, respectful and patient. People were supported to make daily choices, maintain their independence and take part in decisions about their care.
- Responsive?
- Good
- Care plans were personalised, detailed and reviewed regularly. The home supported communication needs, activities, relationships, complaints and people's end-of-life wishes.
- Well-led?
- Good
- The manager had good oversight through audits and checks, and staff described an open and supportive culture. This rating improved from Requires Improvement at the previous inspection.
What inspectors found, March 2023
Rated Good; inspectors found safe, kind and personalised care, with well-led care improved since the previous inspection.
This was an unannounced inspection on 1 February 2023. Inspectors spoke with people living at the home, a relative and staff. They observed care and checked care records, recruitment files, medicines information and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, well-managed risks and suitable infection control arrangements. People were treated with kindness, dignity and respect.
Care was personalised and staff knew people's needs and preferences. The home supported people's choices, health care, communication needs, activities and relationships. The Well-led rating improved from Requires Improvement at the previous inspection, while the other ratings remained Good.
Safe staffing and risk management
Inspectors found enough staff on duty and saw requests for help answered promptly. Risks were assessed, reviewed and managed, with lessons from incidents discussed by the team.
“Risks associated with people's care were assessed and well managed.” from the report
Kind and respectful care
Staff were observed to be kind, patient and respectful. They protected privacy and encouraged people to remain as independent as possible.
“We found staff to be kind, respectful and patient.” from the report
Personalised support
Care records included people's life histories, preferences and important information. Staff knew how to adapt communication and support to individual needs.
“Care plans were personalised, detailed and reviewed regularly.” from the report
Good leadership
The home used audits and checks to monitor care, equipment and staff competencies. Staff said they felt supported and valued.
“Managerial oversight of the service was good, and a range of quality audits and checks took place” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's risks and care plan if their needs change?
- 02What staffing levels will be in place for my relative, and how quickly will staff respond when they use the call bell?
- 03How will you meet my relative's communication, dietary or swallowing needs?
- 04How will you support my relative to make choices, remain independent and take part in activities?
- 05How do your audits and checks identify and act on any problems in care, medicines or equipment?
This was a planned inspection following a change of provider, covering all five key questions and infection prevention and control arrangements. This explanation was written from the published report of 2 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2022
Inspected but not rated; inspectors found good infection control, clean surroundings and arrangements to support visiting.
This was an announced, targeted inspection on 21 February 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care.
The inspectors were assured that the home was using PPE safely, managing testing, admissions and infection risks, and following shielding and social distancing guidance. They found the home clean, with spacious and uncluttered communal areas.
The home had a separate visiting area that was ventilated and cleaned after each visit. Visits in bedrooms and telephone or video calls were also encouraged. This inspection was not rated, so it did not provide an overall quality rating.
Infection control
Inspectors found that staff used PPE correctly and that the home had appropriate measures to reduce infection risks.
“Staff had access to personal protective equipment (PPE) and were observed to wear this correctly.” from the report
Clean environment
The home had a detailed cleaning system, kept records and appeared clean throughout.
“The service had a robust cleaning schedule in place with well-maintained records. The home appeared clean throughout.” from the report
Supporting visits
The home assessed visitors, provided a separate visiting area and encouraged bedroom visits and remote contact where appropriate.
“There was a separate visiting area for family members to use on a booking basis which was well ventilated and cleaned following each visit.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing infection prevention and control, including PPE, testing and cleaning?
- 02Is the separate visiting area still available, and how are bedroom visits arranged?
- 03How do you support residents who need to isolate or have limited movement?
- 04What staffing pressures are you experiencing now, and how could these affect residents' care?
- 05How do you keep families informed if visiting arrangements change?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 21 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Norton Grange Nursing & Residential Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Norton Grange Nursing & Residential Care Home →
- April 2022Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Norton Grange Nursing & Residential Care Home →
- October 2021
Registered with the Care Quality Commission on 28 October 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.