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CQC report explained · a nursing home

What the CQC found at Northcott House Residential Care and Nursing Home

Requires improvementpublished 23 December 2023, 2 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Northcott House Residential Care and Nursing Home.

The story over the years

Every inspection of Northcott House Residential Care and Nursing Home

5 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. December 2023Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. August 2019Goodup from Requires improvement
    Safe: GoodEffective: GoodWell-led: Good
  3. July 2018Requires improvementup from Inadequate
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  4. November 2017Inadequatedown from Good
    Safe: InadequateEffective: InadequateCaring: InadequateResponsive: InadequateWell-led: Inadequate
  5. July 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. February 2026

    Registered with the Care Quality Commission on 11 February 2026.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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Care at home

26 live-in carers within about an hour of Hampshire

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.

Kinga C.
1 review
From £1,295 a week, 10 years caring
Based about 22 minutes from Hampshire
Kimberly G.
1 review
From £1,190 a week, 10 years caring
Based about 29 minutes from Hampshire. Can care for a couple
Prisca S.
2 reviews
From £1,400 a week, 14 years caring
Based about 31 minutes from Hampshire. Can care for a couple
Vimbai P.
1 review
From £1,201 a week, 2 years caring
Based about 34 minutes from Hampshire. Can care for a couple
“I cannot recommend Prisca highly enough, she is one in a million.”
Emily B., about Prisca S.
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Roderick N., about Jaison M.
See live-in carers near HampshireProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.