CQC report explained · a residential care home
What the CQC found at North View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. There were enough staff, risks were assessed, and medicines were managed safely, although some recording errors were found and corrected.
- Effective?
- Good
- Staff had the training, skills and support needed to provide care. People's health needs were met, but meal records were not completed consistently.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people well and supported them to make everyday choices.
- Responsive?
- Good
- People received personalised care and took part in activities in the local and wider community. Some care guidance was generic and files contained duplicated information.
- Well-led?
- Good
- The management team was open, supportive and responsive to the inspection. Quality checks were in place, although they had not identified all the issues inspectors found.
What inspectors found, September 2019
North View was rated Good; inspectors found safe, kind and person-centred care, with some records needing improvement.
The inspection took place on 6 and 12 August 2019. One inspector visited the home, spoke with one person, five staff and three relatives, observed care, and checked care, medicine, staff and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe risk management, skilled staff, respectful care, meaningful activities and good support for people's choices and independence.
There were some shortfalls, but they were not rated as breaches. Medicine records had minor errors and food records were not always complete. Some care guidance was generic or duplicated, making current information harder to find. The management team acted promptly on the issues found.
Consistent staffing
People were supported by a stable group of staff, helping staff understand their needs and provide continuity.
“There were enough staff to meet people's needs which included supporting people to go out on a frequent basis.” from the report
Kind, respectful care
Inspectors found that people were comfortable with staff and were treated in a person-centred way.
“People were comfortable in the company of staff who were supporting them.” from the report
Choice and community life
People were involved in their support plans, set personal goals and took part in activities outside the home.
“People engaged in person-centred activities which included accessing the local and wider community.” from the report
Accessible communication
The home used pictures, photographs and talking aids to help people understand information and make choices.
“The service used innovative approaches to communication which ensured people's communication needs were identified and met.” from the report
Medicine records
minorSome medicine records did not match the current instructions or were confusing. The registered manager corrected these issues promptly, and the report found no evidence of harm.
“One person's MAR guidance did not match the record on the medicine container.” from the report
Meal monitoring
needs fixingFood records were not completed consistently, so it was not always possible to see what people had eaten. The management team said it would review menu planning and meal monitoring.
“Food records of meals served were usually completed, but not consistently, so it was not clear everyday what people had eaten.” from the report
Care plan clarity
needs fixingSome newer instructions were generic rather than clearly tailored to the person. Care files also contained duplicated information, making current guidance harder to find.
“People's care files were vast and sometimes information about people's care was duplicated; this meant it was sometimes difficult to locate up to date information.” from the report
- 01How do you now check that medicine records match current prescriptions and instructions?
- 02What new system is being used to record what each person eats and monitor balanced diets?
- 03How have you streamlined care files so staff can quickly find the latest, person-centred guidance?
- 04How are mental capacity assessments kept up to date, and how do staff know who has a current DoLS authorisation?
This was a planned inspection covering all five CQC questions; the home was newly registered under its current legal entity, and the previous Good rating was used to inform the inspection. This explanation was written from the published report of 28 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of North View
3 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2019
Registered with the Care Quality Commission on 18 June 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Calderdale
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 87 can care for a couple. 12 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.