CQC report explained · a nursing home
What the CQC found at North Ferriby Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- The inspection focused on window safety and infection prevention and control, rather than the whole Safe question. Five remaining single-pane windows were fitted with safety film after the inspection, and inspectors found no evidence of harm from the concerns checked.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2021
Inspected but not rated; the home had good infection controls and fitted safety film to five remaining windows after inspection.
This was a targeted inspection on 21 January 2021. The inspector looked mainly at window safety and infection prevention and control. They spoke with managers, checked records and walked around the home.
The home had policies and checks for infection control. Staff followed them. The home was clean, people and visitors were monitored for COVID-19 symptoms, testing was carried out, and staff used protective equipment.
Most single-pane windows had already been made safer. Five remaining windows were fitted with safety film after the inspection. Inspectors found no evidence that people had been harmed by the concerns they checked.
The home was not given a new rating in this targeted inspection. Its previous overall rating of Good remained in place, but this report did not review every part of the service.
Infection control
The home had infection control policies and staff followed them. Managers also carried out checks to make sure the processes were being followed.
“There were good policies and procedures to support infection prevention and control.” from the report
COVID-19 precautions
The home monitored people and visitors for symptoms, carried out regular testing, trained staff to use protective equipment and cleaned regularly.
“People and visitors were monitored for symptoms of COVID-19.” from the report
Family contact
People were supported to keep in touch with family and friends by phone and video calls. A visiting area and booking system were in place when visits were permitted.
“People were supported to maintain their relationships with family and friends through phone and video calls.” from the report
Window safety action
Most single-pane windows had already been made safer. The five remaining windows were fitted with safety film after the inspection.
“Five remaining windows of single paned glass were addressed with the fitting of safety film following this inspection.” from the report
Five windows needed further work
needs fixingFive single-pane windows still needed safety film when the inspection took place. The work was completed after the inspection, and no evidence of harm was found.
“Five remaining windows of single paned glass were addressed with the fitting of safety film following this inspection.” from the report
- 01Has the safety film on all five remaining windows been checked recently, and how often are the windows inspected?
- 02How are infection prevention and control checks recorded and followed up?
- 03How often are people and staff tested for COVID-19 under the current arrangements?
- 04How can residents keep in touch with family and friends, and what visiting arrangements are currently available?
- 05When will the next comprehensive inspection review the other areas of care?
This was a targeted inspection of specific window safety concerns and infection prevention and control; it did not assess the whole Safe question or the other key questions, so the previous ratings carried over. This explanation was written from the published report of 19 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
North Ferriby Nursing Home was rated Good; inspectors found safe, kind and well-organised care, with some mixed views about staff availability.
Inspectors made an unannounced visit on 19 September 2019. They spoke with nine people, eight staff and a visiting GP. They reviewed care and medicines records, staff recruitment files, training information and safety records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and well cared for, and that staff were kind. Inspectors found medicines were given as prescribed, staff understood people's risks, and care plans were personalised and kept up to date.
The previous inspection was also rated Good, published on 15 March 2017. All five ratings remained Good after this inspection.
Safe medicines
Inspectors found that medicines were managed safely, given as prescribed and recorded accurately.
“People received their medicines on time and as prescribed.” from the report
Kind and respectful care
People and relatives said staff were caring. Inspectors saw staff communicate warmly and support people's dignity and privacy.
“Staff communicated with people with compassion and warmth.” from the report
Personalised support
Staff knew people's preferences and care plans reflected their individual needs. People were involved in decisions about their care.
“Care plans were personalised and reflected peoples individual care and support needs.” from the report
Open management
The home was described as organised and well run. People, relatives and staff felt able to raise issues and expected action to be taken.
“Systems were in place to ensure the service was consistently monitored and quality assurance was maintained.” from the report
Staff availability
minorAlthough inspectors found enough competent staff overall, people gave mixed views about whether staff were always available. One person linked this to staff holidays.
“Been a bit short staffed lately due to people going on holiday.” from the report
- 01How do you maintain staffing levels when staff are on holiday or absent?
- 02How are medicines records checked to make sure medicines continue to be given and recorded correctly?
- 03How will you involve our family member and relatives in care planning and regular reviews?
- 04What activities would be suitable for our relative's interests and preferences?
- 05How would you plan and provide end of life care if our relative's needs changed?
This was an unannounced inspection that looked at the overall quality of the care home, including all five CQC questions and both the premises and care provided. This explanation was written from the published report of 22 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of North Ferriby Nursing Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- October 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.