CQC report explained · a residential care home
What the CQC found at No 9
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable staffing levels, safeguarding arrangements, risk assessments, emergency plans and medicines systems. The home was clean and maintenance and safety checks were up to date.
- Effective?
- Good
- Staff had up-to-date training, supervision and support. People received help with healthcare, nutrition and making decisions, and the home was working within the Mental Capacity Act.
- Caring?
- Good
- Relatives described staff as kind and caring. Inspectors saw respectful interactions and found that staff promoted people's privacy, choices and independence.
- Responsive?
- Outstanding
- People made substantial progress with daily living skills and independence. Support was highly personalised, with a wide range of activities, family involvement and innovative use of technology.
- Well-led?
- Good
- Relatives and staff said the management was approachable and supportive. Quality checks, staff feedback and action plans were used to monitor and improve the service.
What inspectors found, May 2018
Rated Good overall, with Outstanding responsiveness and inspectors finding kind, safe and highly personalised care.
The inspection took place over visits on 30 November and 1 December 2017. The inspection was announced with 48 hours' notice. Inspectors also contacted four relatives and reviewed care, medicines, staff and management records.
The home supported up to six people with a learning disability and/or autism. Five people lived there at the time. Inspectors found enough staff, safe medicines arrangements, suitable risk assessments and a clean, well-maintained home.
Staff were well trained and supported people's health, choices, independence and nutrition. Relatives said staff were kind and caring, and inspectors saw respectful and positive interactions.
The home was rated Good overall. Safe, Effective, Caring and Well-led were rated Good. Responsive was rated Outstanding because people made strong progress, had many personalised activities and received highly individual support.
Strong progress
People made substantial progress towards personal goals, including developing daily living skills and becoming more independent.
“As a result of the service using and monitoring such targets we found people had made substantial progress.” from the report
Personalised activities
People took part in activities and holidays suited to their interests and needs. This helped them stay socially included and enjoy life inside and outside the home.
“People were supported to lead the lives they wanted and to engage in a tremendous variety of activities which stimulated and promoted their overall wellbeing.” from the report
Kind and respectful care
Relatives spoke warmly about staff. Inspectors saw positive, affectionate and professional interactions, with privacy and choice respected.
“Interactions between people and staff were positive, affectionate and professional.” from the report
Safe staffing and medicines
There were enough staff to meet people's needs. The medicines records checked by inspectors were accurate, and staff had suitable training and competency checks.
“There were enough staff on duty to keep people safe and meet people's needs in a timely manner.” from the report
Good family communication
Relatives were kept informed and supported to stay involved in their family member's care.
“This meant the service had personal relationships in place with relatives and had developed communication methods to ensure they were highly involved in their family member's care,” from the report
Inspectors raised no specific concerns in this report.
- 01How would you set and review SMART targets for my relative, and how would you show me the progress they make?
- 02What communication technology or other tools could be used to help my relative express choices and needs?
- 03What autism-specific training has staff completed, and how is their understanding kept up to date?
- 04How would you support my relative to take part in activities, holidays and family visits that match their interests and needs?
- 05How would you keep me informed about changes in my relative's care, health or progress?
This was a comprehensive inspection covering all five CQC questions, with visits to the home on 30 November and 1 December 2017 and relatives contacted on 7 December 2017. This explanation was written from the published report of 19 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of No 9
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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46 live-in carers within about an hour of Sunderland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.