CQC report explained · a residential care home
What the CQC found at No 66 - High View Care Services
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable recruitment checks, clear safeguarding arrangements and risks that had been assessed. Medicines records were complete, medicines were stored safely and audits were used to make improvements.
- Effective?
- Good
- People had needs assessments and care plans, with input from relatives and health and social care professionals. Staff had relevant training and supervision, and people received support with nutrition, healthcare and independent decision-making.
- Caring?
- Good
- People were treated with kindness, privacy and respect. Inspectors saw people being involved in decisions, supported with their cultural and communication needs, and encouraged to develop independence.
- Responsive?
- Good
- Care plans described people's individual needs, preferences and communication requirements. People were supported to take part in activities, use local facilities, maintain relationships and raise complaints.
- Well-led?
- Good
- The home had a registered manager, regular audits, staff meetings, surveys and improvement plans. Inspectors found that feedback and incidents were reviewed and that actions were taken when shortfalls were identified.
What inspectors found, February 2020
No 66 - High View Care Services was rated Good; inspectors found safe, kind and personalised care, with some areas for improvement already being worked on.
This was the first inspection of the home since it registered in January 2019. The inspection was unannounced and took place on 13 and 15 January 2020. The inspector spoke with three people using the service, two relatives, three staff and the registered manager.
Inspectors looked at care records, staff recruitment records, medicines records, policies and checks on quality and safety. They found enough trained staff, safe medicines arrangements, suitable risk assessments and good infection control. People were supported with food, health appointments, communication, activities and daily living skills.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found consistently good care and management at the time of the inspection. It was not an Outstanding rating, and the home will continue to be monitored until the next inspection.
Enough suitable staff
Inspectors found staffing levels met people's needs. Recruitment records showed that checks, references, criminal record checks and health declarations had been completed.
“We observed that staffing levels at the service were meeting people's needs.” from the report
Safe medicines
Medicines records were complete, including guidance for medicines taken when needed. Medicines were stored securely and regular audits were used to identify and act on improvements.
“MAR had been completed in full and there were no gaps in recording.” from the report
Good health support
The home worked with GPs, dietitians, speech and language therapists and other professionals. Care records recorded appointments, outcomes and advice for staff.
“People's care records showed they had regular contact with a range of health care professionals including a GP, dietitians and speech and language therapists.” from the report
Personalised care and independence
People helped shape their care and were supported with activities, communication and daily living skills. Inspectors saw support aimed at helping people regain independence.
“The service supported people where possible to regain their independent living skills and return to living in the community.” from the report
Quality monitoring
The registered manager carried out regular audits, spot checks and improvement planning. The report says actions were taken when shortfalls were found.
“The audits were up to date and showed actions were taken when shortfalls were identified.” from the report
Staff communication
minorThe provider identified staff communication as an area for improvement after a survey. It updated communication guidance for two people.
“Following the June survey areas for improvement were identified in relation to staff communication.” from the report
Key working records
minorThe annual improvement plan included improving how staff completed key working records. The registered manager said there had been improvements, but this remained part of the plan.
“Actions included improving how staff were completing key working records.” from the report
- 01What changes have been made to staff communication since the June 2019 survey?
- 02How do you check that key working records are completed properly and consistently?
- 03How will you assess whether the home can safely meet my relative's particular brain injury or mental health needs?
- 04How are relatives involved in reviews of care plans, risks and behaviour support plans?
- 05What activities and support for independence would be available for my relative?
This was the first inspection of the newly registered home and covered all five CQC questions, based on discussions, observations and checks of care, staff and management records. This explanation was written from the published report of 1 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of No 66 - High View Care Services
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at No 66 - High View Care Services →
- January 2019
Registered with the Care Quality Commission on 31 January 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Bromley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 83 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Usha rapidly became 'one of the family' and is sorely missed.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.