CQC report explained · a nursing home
What the CQC found at Nightingales Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that infection control measures were safe and well managed.
This was an announced, targeted inspection on 21 October 2020. It checked infection prevention and control measures as part of the CQC's coronavirus pandemic review.
Inspectors found good practice in staff training, cleaning, use of protective equipment, testing, visitor arrangements and social distancing. They were assured that the home had measures to prevent and manage infection.
The home was inspected but not rated overall. The Safe question was also inspected but not rated, so this report does not give a full quality rating for the home.
Infection control training
Staff had access to detailed infection control training and said they felt confident using what they had learned.
“Staff confirmed they felt confident in the training and this helped them deliver care based on best practice.” from the report
Clean environment
The environment was arranged to reduce infection risks and was clean and free from clutter.
“The environment had been arranged to minimise the risk of infection and was clean and clutter free.” from the report
Contact with loved ones
Staff helped people keep in touch with relatives and friends using electronic tablets and telephones.
“Staff supported people to use electronic tablets and telephones to maintain contact with loved ones.” from the report
Testing and visiting arrangements
The home took part in whole-home testing and had arrangements for socially distanced visits when possible. Visitors provided information to help reduce infection risks.
“An area of the home was had been identified to support socially distanced visits to take place when this was possible.” from the report
Inspectors raised no specific concerns in this report.
- 01How are infection control training and checks kept up to date now?
- 02How does the home currently manage visitors and socially distanced visits?
- 03How are people supported to keep in touch with loved ones if visits are limited?
- 04How does the home manage testing and decisions about participation for people who cannot decide for themselves?
- 05When was the home's infection prevention and control policy last updated?
This was a targeted inspection of infection prevention and control measures during the coronavirus pandemic; it did not provide a full rating of the home. This explanation was written from the published report of 12 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Nightingales Nursing Home is rated Good; inspectors found safe, kind and personalised care.
This was an unannounced inspection on 13 August 2019. Inspectors spoke with people living in the home, relatives and staff. They observed care and checked care records, medicines, staffing, meals, the building and management records.
The home provided residential and nursing care for up to 55 people, including people living with dementia. Inspectors found people were safe, treated with kindness and respect, and supported to make choices. Care plans were personalised, staff were trained, and medicines were managed safely.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The overall rating stayed Good, the same as at the previous inspection published on 22 February 2017.
Safe care and medicines
Inspectors found effective safeguarding, risk management, staffing and medicines systems. Staff understood how to protect people from harm.
“People were protected from the risk of abuse and their human rights were respected and upheld.” from the report
Kind and respectful staff
People and relatives said staff were kind and attentive. Inspectors also saw respectful and compassionate care.
“People told us staff were kind and attentive and our observations confirmed this.” from the report
Personalised care
Care files described individual needs, preferences and routines. Staff could explain how people's care should be provided.
“Care files were person-centred and individualised documents reflecting each person's assessment of needs.” from the report
Choice and independence
People were involved in care planning and supported to make choices. Staff encouraged people to do as much as they could for themselves.
“People were empowered to have as much control and independence as possible.” from the report
Food, activities and health support
People had a choice of meals, regular snacks and drinks, and a range of activities. The home worked with health professionals when needed.
“People's nutritional needs were well managed to ensure they received a balanced diet and sufficient fluids to keep them hydrated.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's individual risks and care needs after they move in?
- 02What training and supervision do staff have for my relative's nursing, dementia or communication needs?
- 03How will you support my relative to choose meals, take part in activities and remain as independent as possible?
- 04How will you involve our family in care plan reviews and respond if we raise a concern?
- 05How will you record and follow my relative's health needs and end of life wishes?
This was an unannounced inspection covering all five CQC questions; all five ratings remained Good from the previous inspection. This explanation was written from the published report of 24 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Nightingales Nursing Home
3 rated inspections over 4 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.