CQC report explained · a nursing home
What the CQC found at Next Steps Monton
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home managed infection prevention and control safely. They found arrangements for visitors, PPE, testing, hygiene, social distancing and managing outbreaks.
- Effective?
- Good
- This question was not rated in this targeted inspection.
- Caring?
- Good
- This question was not rated in this targeted inspection.
- Responsive?
- Good
- This question was not rated in this targeted inspection.
- Well-led?
- Good
- This question was not rated in this targeted inspection.
What inspectors found, October 2020
Next Steps Monton was inspected but not rated; inspectors were assured about infection prevention and control during the pandemic.
Inspectors visited the home on 7 October 2020. This was an announced, targeted inspection focused on infection prevention and control during the coronavirus pandemic.
They found several measures to reduce infection risks. These included visitor screening, temperature checks, protective equipment at the entrance, social bubble care plans and testing arrangements.
The inspectors were assured that infection risks were being managed safely. The home was not given an overall quality rating, and the safe question was marked inspected but not rated.
Visitor safety
Visitors could use the NHS Track and Trace system or complete a form. They also had their temperature checked and completed a screening questionnaire.
“The home displayed the NHS Track and Trace QR code at the entrance.” from the report
Individual visiting plans
Each resident had a plan setting out their personal visiting arrangements during the pandemic.
“Each resident had a social bubble care plan in place which defined their individual visiting arrangements.” from the report
Outbreak planning
The home had plans for managing a COVID-19 outbreak, including an option for staff to live at the home if needed.
“The home had developed contingency plans to manage a Covid outbreak that included a staff live-in option.” from the report
Infection control systems
Inspectors were assured that the home used PPE safely, accessed testing and kept its infection control policy up to date.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Inspectors raised no specific concerns in this report.
- 01Are the individual social bubble care plans and visiting arrangements still in place, and how are they reviewed?
- 02How do you screen visitors and make sure PPE is available and used safely now?
- 03What testing is available for residents and staff, particularly for anyone at higher risk?
- 04What would happen if there was an infection outbreak, including whether staff could stay at the home?
- 05How do you control staff movement between this home and the provider's other homes?
This was an announced targeted inspection of infection prevention and control measures during the coronavirus pandemic; it was not a full inspection of all five key questions and the service was inspected but not rated. This explanation was written from the published report of 20 October 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2020
Next Steps Monton is rated Good; inspectors found safe, kind and personalised care across all five areas.
This was the first inspection since the home registered with the CQC. One inspector visited on 5 February 2020, spoke with two people, a relative, six staff members and two visiting professionals, and reviewed care, medicines, recruitment and management records.
The home provided personal and nursing care for four people with mental health needs. Inspectors found detailed care plans, regular risk reviews, safe medicines systems and enough staff to support people both at home and in the community.
People were involved in their care, meals and activities. Staff supported independence, physical and mental health, and access to healthcare. Inspectors also found that staff were trained, safely recruited and supported by managers.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was the first inspection, so there was no earlier rating to compare with.
Care based on individual needs
People helped identify what mattered to them and were involved in planning their care. Staff had detailed guidance about their needs and preferences.
“People were supported to identify what was important for them and to be involved in their care and support.” from the report
Managing risks
Risk assessments were detailed and reviewed monthly. Staff recorded and reviewed incidents, with changes made where possible to reduce future risks.
“Risks are excellently managed and whenever there is an issue we are informed as soon as possible.” from the report
Support for health
People received medicines as prescribed and were supported to attend physical and mental health appointments. Hospital passports were also available.
“People were supported to maintain their physical and mental health. Care plans identified the signs to look for if people's mental health was deteriorating” from the report
Choice and independence
People planned their own activities and meals and were supported to go out, including into the local community. Care plans recorded what people could do for themselves.
“Each person agreed a weekly activities planner.” from the report
Staff and management
Staff had the required training, supervision and support. Recruitment checks were completed before staff started work.
“Staff were safely recruited, with all pre-employment checks completed prior to staff starting work.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and plan my relative's move into the home, including support from mental health services?
- 02How would staff recognise and respond if my relative's mental health began to deteriorate?
- 03How many staff would be on duty for my relative's needs, including overnight and when they wanted to go out?
- 04How would my relative be involved in planning their care, activities and meals?
- 05How would you support my relative with decisions about care, consent and any Deprivation of Liberty Safeguards application?
This was the first planned inspection after registration and covered all five CQC questions, including the care provided and the home itself. This explanation was written from the published report of 14 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Next Steps Monton
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2020GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2019
Registered with the Care Quality Commission on 7 February 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Manchester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 89 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.