CQC report explained · a residential care home
What the CQC found at Newton Care Homes Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected by safeguarding procedures, risk assessments, safe recruitment and suitable staffing. Inspectors found some gaps in medicines administration records and missing emergency evacuation plans in supported living during the visit.
- Effective?
- Good
- Staff had relevant induction, training, supervision and appraisals. People's health, nutrition, capacity and legal restrictions were assessed and monitored.
- Caring?
- Good
- Staff were kind, patient and respectful. People were supported with privacy, dignity, choice and independence.
- Responsive?
- Good
- Care plans described people's preferences, routines, goals and communication needs. People were offered individual activities and could raise concerns or complaints.
- Well-led?
- Good
- Relatives and staff described management as approachable and supportive. The home used meetings, surveys, audits and checks to monitor and improve the service.
What inspectors found, November 2018
Newton Care Homes Limited was rated Good; inspectors found kind, person-centred care, with some medicines and emergency-planning records needing attention.
The inspection took place on 9 October 2018. One inspector visited the care home and two of the four supported living locations. The inspector reviewed six care plans, six staff recruitment files and other records, and spoke with people, relatives, staff and care professionals.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were treated kindly and respectfully, staff understood their needs, and care plans were detailed and regularly reviewed.
There were some record-keeping issues. Three gaps were found in a sample of medicines records, and personal emergency evacuation plans were missing for some people in supported living at the time of the visit. The manager later confirmed these plans had been completed.
Kind and respectful staff
Inspectors observed staff treating people with kindness, patience and respect. People appeared relaxed and comfortable around staff.
“Staff interacted positively with people, showing them kindness, patience and respect.” from the report
Detailed care planning
Care plans covered people's health, preferences, communication, activities, culture and routines. They were reviewed monthly and updated when needs changed.
“Care plans were person-centred, detailed and specific to each person and their needs.” from the report
Activities and independence
People had individual activity programmes based on their interests. Staff encouraged people to do things for themselves and build their independence.
“People were offered a variety of activities and outings both in groups and as individuals.” from the report
Supportive management
Relatives and staff said management was approachable and communication was good. The home had regular audits, meetings and feedback systems.
“There was an open and inclusive approach to the running of the service.” from the report
Emergency evacuation plans
needs fixingAt the inspection, not every person in supported living had a personal emergency evacuation plan. The manager later provided evidence that these had been completed.
“At the time of the inspection, we noted that PEEPS were not in place for all people in the supported living accommodation.” from the report
Medicines records
needs fixingThree gaps were found in the sample of medicines administration records from supported living. Staff said the medicines had been given, but the records had not all been signed.
“There were three gaps in the sample of MARs we looked at, two of which were for the morning of the day of our inspection.” from the report
Medicines storage temperature
minorThe medicines storage temperature was recorded at 27 degrees Celsius on some occasions. The report says the room was cooled by opening a window and using a fan when needed.
“We noted that there were occasions where the temperature was recorded at 27 degrees Celsius.” from the report
- 01How do you make sure every medicines administration record is completed accurately after each dose?
- 02How often are personal emergency evacuation plans reviewed, and what happens when a person's needs change?
- 03How do you keep the medicines storage room within the correct temperature range?
- 04What activities would be available for my relative, based on their interests and goals?
- 05How would you involve our family in decisions if my relative could not make a specific decision?
This was an inspection of the care home and personal care and support in two of four supported living locations; CQC does not regulate the supported living premises themselves. This explanation was written from the published report of 23 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Newton Care Homes Limited
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Harrow
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 75 can care for a couple. 12 years' experience on average.
“The interaction she gives my mother is incredible, singing, dancing, taking her to groups, on plenty of walks which mum always loves.”
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.