CQC report explained · a residential care home
What the CQC found at Newport Square
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm, and inspectors found enough trained staff. Fire checks, emergency plans, medicines systems and infection controls were in place, although two medicines practices needed improvement.
- Effective?
- Good
- Care plans reflected people's needs, staff received relevant training and people were supported with food, healthcare and independent living. Mental Capacity Act processes and the required authorisation were in place.
- Caring?
- Good
- Staff provided kind and compassionate care, respected privacy and dignity, and gave people time and information to make their own decisions.
- Responsive?
- Good
- Care was personalised and supported people's communication, relationships, interests and goals. People could make planned or spontaneous choices about how they spent their time.
- Well-led?
- Good
- Managers were visible and approachable, staff could raise concerns, and regular checks and audits were completed. People and staff were involved in giving feedback and improving the service.
What inspectors found, January 2023
Newport Square is rated Good; inspectors found safe, kind and personalised care, with minor medicines recording issues to improve.
This was the first inspection since the home registered in October 2020. One inspector visited on 6 December 2022, spoke with both people living there and two staff, and reviewed care, medicines, staffing and other records.
The home supports up to two people with a learning disability or autistic people. Inspectors found that people lived in clean, well-maintained flats designed around their needs. Staff supported people to make choices, build independence, use local transport and take part in activities they enjoyed.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report identified two medicines-related improvements, but no legal breaches or enforcement action were reported.
Personalised homes
Each person had a self-contained flat furnished and decorated around their needs and preferences. The environment supported privacy, choice and independence.
“The two people living at Newport Square each had their own self contained flat.” from the report
Kind and respectful care
Staff understood people's needs and communicated in a calm and respectful way. Inspectors found that privacy and dignity were protected.
“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report
Community independence
People were supported to use local transport, attend activities and develop confidence and daily living skills.
“Staff supported people to take part in activities and pursue their interests in their local area.” from the report
Consistent staff
Low staff turnover meant people were supported by staff who knew them well. Staff had relevant learning disability and autism training.
“Staff turnover was low, which supported people to receive consistent care from staff who knew them well.” from the report
Medicines privacy
minorPeople were not being supported to take medicines in private at the time of inspection. The manager said they would ask people whether they preferred to keep medicines in their rooms when safe and appropriate.
“People were not being supported to take their medicines in private.” from the report
Recording as-needed medicines
minorStaff recorded why and when as-needed medicines were given, but did not record whether they had worked. The manager said this would be put in place.
“There was no system for recording whether the medicine had been effective.” from the report
- 01How will you offer people more privacy when they take or store their medicines?
- 02How do you now record whether an as-needed medicine has worked?
- 03If you increase the number of people living here from two to three, how will you check that their needs and personalities are compatible?
- 04How will you support my relative to use local transport and take part in activities they choose?
- 05How will my relative be involved in reviewing their care and raising concerns?
This was the first inspection and covered all five CQC key questions, including infection prevention and control; there were no earlier ratings to carry over. This explanation was written from the published report of 5 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Newport Square
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2021
Registered with the Care Quality Commission on 28 October 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.