CQC report explained · a residential care home
What the CQC found at Newline Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2021
Inspected but not rated; inspectors found strong infection control arrangements.
This was an announced, targeted inspection on 28 May 2021. It looked only at infection prevention and control because of coronavirus outbreaks in care homes.
Inspectors found regular testing for people and staff, suitable use of protective equipment, clean and well-ventilated premises, and infection control training for staff. They were assured that the home was following safe infection prevention and control procedures.
The service was inspected but not rated. This means the report does not give an overall quality rating or ratings for care, effectiveness, responsiveness or leadership.
Regular testing and PPE
Whole-home testing included people living in the home and staff. Inspectors saw staff using PPE consistently and appropriately.
“Whole home testing was taking place with both people and staff being part of this regular programme of testing.” from the report
Managed visiting
Visitors had to test, use PPE, have their temperature checked and sign in. The home offered indoor visits, a visiting pod, outdoor visits and video calls.
“A robust system for managing visitors was in place.” from the report
Clean premises
The premises were clean and well ventilated. Staff paid attention to frequently touched areas, and infection control checks were carried out.
“The premises were clean and hygienic and well ventilated.” from the report
Staff knowledge and external guidance
Staff had infection control training and guidance. The provider also kept in contact with local infection control services and other care services.
“Staff were knowledgeable around their infection control responsibilities as they had received training and guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How are whole-home testing and infection control checks organised now?
- 02What testing, PPE and signing-in arrangements are currently required for visitors?
- 03How do you clean frequently touched areas such as door handles, handrails and switches?
- 04How are people supported to keep in contact with relatives who cannot visit the home?
- 05When was the infection prevention and control policy last updated?
This was a targeted inspection of infection prevention and control practices only; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 24 June 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2018
Rated Good; inspectors found safe, kind and well-organised care, with a few minor areas needing attention.
The inspection was unannounced and took place on 9 and 22 January 2018. Inspectors spoke with people living at the home, relatives, staff and health professionals. They observed care and meals, checked care and medicine records, and looked around the building.
Inspectors rated the home Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. They found enough staff, safe recruitment, suitable care plans, good support with medicines and health needs, and kind and respectful care.
The home had improved since the November 2016 inspection. It had previously breached three regulations about person-centred care, safe care and treatment, and good governance. At this inspection, inspectors found the required improvements had been made and no regulations were breached.
Improved safety systems
Risk assessments had become more detailed and were reviewed regularly. The home had put personal emergency evacuation plans in place and analysed accidents and incidents.
“During this inspection, we found the provider had made improvements. We saw risk assessments were in place for areas such as falls, nutrition and pressure sores.” from the report
Kind and respectful care
Staff supported people patiently and encouraged independence. Inspectors saw respectful communication and practical help that enabled people to eat and move as independently as possible.
“We saw staff treated people very kindly and with respect.” from the report
Personalised care planning
Care plans included people's needs, preferences, past lives and what they could do for themselves. They were reviewed monthly.
“The care plans were up to date and had been reviewed at monthly intervals.” from the report
Strong oversight and improvement
The provider used audits and action plans to monitor the home and make changes. Inspectors found evidence that this included staffing changes and refurbishment work.
“The provider had systems in place to monitor the quality and the safety of the service.” from the report
Some evacuation plans were undated
needs fixingPersonal emergency evacuation plans were in place, but many had not been dated. The manager said this would be dealt with immediately.
“However, we noted many of them had not been dated.” from the report
Staff continuity and time to talk
minorOne relative felt staff were not regular and did not chat enough with people. Another relative felt staff did not spend enough time sitting and talking.
“It's not a bad place, I visit once a week but staff are not regular as there seems to be different staff on when I visit.” from the report
Meal choice and drinks
needs fixingThere was no choice shown on the lunch or evening menu during the inspection, although alternatives were offered. Two relatives were unsure whether people were encouraged to drink enough.
“On the day of the inspection, we saw there was no choice on the menu for the lunch or evening meal.” from the report
Language in care notes
minorSome daily notes used language that inspectors said was not in line with current good practice. This was discussed with the manager.
“In the daily care notes completed by staff we saw some of the language used was not reflective of current best practice.” from the report
- 01How have you made sure every personal emergency evacuation plan is dated and kept up to date?
- 02How do you maintain consistent staffing and make sure staff spend time talking with residents?
- 03What meal choices are available each day, and how do you monitor whether people are drinking enough?
- 04How have you changed the language used in daily care notes?
- 05How are residents and relatives involved in care reviews and decisions about activities and improvements?
This was an unannounced inspection of the overall service, including all five CQC areas, the building, care, medicines, records and management systems. This explanation was written from the published report of 23 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Newline Care Home
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- June 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2014
Registered with the Care Quality Commission on 1 August 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 87 can care for a couple. 12 years' experience on average.
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