CQC report explained · a nursing home
What the CQC found at Newlands House - Care Home with Nursing Physical Disabilities
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitor screening, safe admissions, testing, PPE, cleaning and outbreak arrangements.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
Newlands House was inspected but not rated; inspectors found good infection control arrangements during the COVID-19 review.
This was an unannounced, targeted inspection. Inspectors looked at infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors were assured that the home was managing visitors, admissions, testing, vaccinations, personal protective equipment, cleaning and outbreaks safely. Essential care givers could continue visiting under the home's procedures.
The home was inspected but not rated. This report does not give a new overall rating or ratings for the other four questions.
Visiting arrangements
Essential care givers were supported to visit regularly, including during an outbreak, with screening, testing and temperature checks in place.
“People using the service were supported with essential care givers to enable regular visiting to be completed.” from the report
Personal protective equipment
Inspectors saw staff wearing the correct PPE and found that the home was using PPE safely.
“We observed staff wearing the correct PPE throughout our inspection.” from the report
Cleaning and hygiene
Staff had cleaning schedules for all areas and high-touch points. Cleaning products had also been changed to reduce COVID-19 risks.
“The service was cleaned by staff who had cleaning schedules for all areas of the home and high touch areas.” from the report
Safe admissions
The home had admission processes and individual risk assessments that considered COVID-19 and people's health conditions.
“Safe admission processes were in place to support people being admitted to the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How are essential care giver visits managed now, especially if there is an outbreak?
- 02How do you assess and manage COVID-19 risks when someone is admitted?
- 03How do current staffing pressures affect one-to-one support for residents?
- 04How often are high-touch areas cleaned, and how do you check that cleaning is completed?
- 05What are the current arrangements for staff testing, vaccination and PPE?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it was not a full inspection and the service was not rated. This explanation was written from the published report of 5 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Newlands House was rated Good; inspectors found kind, safe and personalised care, with some reported delays in answering call bells.
This was an unannounced inspection on 28 November 2019. Inspectors spoke with seven people living at the home, two relatives and ten staff. They reviewed care records, medicines records and management checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, detailed care plans, kind support and good links with health professionals.
The home had improved from Requires Improvement at the previous inspection. Earlier problems with risk assessments, person-centred care and openness had been addressed, and the home was no longer in breach of the regulations previously identified.
Improved safety systems
Risks, accidents, incidents and medicines errors were reviewed more thoroughly. Inspectors found that the home had learned lessons and reduced risks to people.
“At this inspection we found improvements and the provider was no longer in breach of regulation 12.” from the report
Kind and respectful care
People described staff as caring and welcoming. Inspectors saw staff treating people with dignity and taking time to reassure them.
“We saw caring interaction between staff and people throughout the inspection.” from the report
Personalised support
Staff knew people's preferences, communication methods and interests. Activities and care were adapted to individual needs.
“People had care plans which were personalised and detailed. They were regularly reviewed and updated.” from the report
Strong improvement work
Staff from different departments worked together to carry out the improvement plan. Audits and meetings were used to track and address problems.
“This demonstrated to us that quality improvement systems were fully embedded.” from the report
Some call bell delays
needs fixingFeedback about how quickly staff responded to call bells was mixed. The manager was analysing response times and following up with staff.
“There was mixed feedback about staff responsiveness to calling for help.” from the report
Previous building problems
minorPeople had raised concerns about hot water and heating. Inspectors were told these had been responded to through maintenance visits and a planned building review.
“We were also told about issues with the hot water and heating in the building.” from the report
- 01How quickly are call bells answered now, and what do your latest call bell checks show?
- 02What action was taken about the hot water and heating, and have these problems been fully resolved?
- 03How will you assess and support my relative's swallowing, dietary and other health risks?
- 04How will my relative's communication needs, interests and preferred activities be recorded and reviewed?
- 05How are families involved in care reviews, complaints and decisions about the home?
This was an unannounced planned inspection that assessed all five CQC questions; the previous rating was Requires Improvement and the report says the earlier breaches had been addressed. This explanation was written from the published report of 25 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Newlands House - Care Home with Nursing Physical Disabilities
4 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Newlands House - Care Home with Nursing Physical Disabilities →
- December 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Newlands House - Care Home with Nursing Physical Disabilities →
- November 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- October 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
- October 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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