CQC report explained · a residential care home
What the CQC found at Newhaven Care
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2017
Rated Good; inspectors found safe, caring and well-organised support, with some limits on activities and parts of the building needing refurbishment.
The inspection took place on 06 October 2017 and was unannounced. Inspectors reviewed information held by CQC, contacted Wirral Council, spoke with staff and relatives, met people living at the home, observed care and checked medicines, records, staffing and maintenance.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found trained and consistent staff, good medicines management, person-centred care, regular health support and thorough quality checks.
People were supported to make choices about food, activities and daily life. Staff knew people well and responded calmly to their needs. The report also notes that some parts of the building looked tired and that funding limited some activities, including horse riding.
Consistent staff team
The home had a stable staff team, which helped people know who would support them and helped staff understand their needs.
“We saw that the service was staffed by a consistent staff team who had all worked for the provider organisation for a long time.” from the report
Person-centred care
People were supported to make choices about food, shopping, cooking and their daily lives. Care records reflected what mattered to each person.
“We saw that the care and support provided was person centred and led by the person receiving the care.” from the report
Kind and reassuring support
Inspectors saw staff respond calmly and discreetly when someone became upset. Staff also spent time talking with people, not only completing care tasks.
“The staff member very discreetly and gently provided support and comfort to the person and they soon calmed down.” from the report
Good oversight
The manager and provider used regular checks and audits to monitor care, safety, medicines and records. Actions identified through these checks were completed.
“We saw that these checks were carried out regularly and thoroughly and that any action that had been identified was followed through and completed.” from the report
Some parts of the building looked tired
minorAlthough the home was clean and well maintained overall, inspectors said some areas looked more tired. The provider had an ongoing refurbishment programme.
“We saw that parts of the premises had been refurbished and other parts looked more tired.” from the report
Limited funding for some activities
minorA relative said activities had reduced because there was not enough money for some options. The report also says people had busy and varied lives.
“They used to go horse riding but can't now because they do not have enough money.” from the report
- 01What work remains in the refurbishment programme, and which parts of the home are due to be improved?
- 02Which activities are available now, and how do you respond when an activity cannot be funded?
- 03How will you maintain the consistent staffing arrangements if staff are absent or leave?
- 04How are changes in a person's health, needs or day support recorded and shared with other services?
- 05How often are medicines, care records and health and safety checks audited, and how are any new actions followed up?
This was an unannounced inspection covering all five questions, with checks of the premises, medicines, staffing, records, care and governance. This explanation was written from the published report of 10 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Newhaven Care
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 31 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Wirral
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 37 can care for a couple. 8 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.