CQC report explained · a residential care home
What the CQC found at Newgate Lane
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2022
Inspected but not rated; inspectors found strong infection-control arrangements and safe visiting procedures during the COVID-19 pandemic.
This was an announced, targeted inspection on 14 February 2022. Inspectors looked at infection prevention and control, visiting arrangements, and whether COVID-19 staffing pressures affected the home.
The home had four people living there. Inspectors found screening for visitors, vaccination checks, testing, temperature checks and protective equipment requirements. Staff had infection-control training, and audits were completed and acted on.
The inspectors said they were assured about the home's infection-control arrangements, including the use of protective equipment, testing, hygiene, social distancing and managing possible outbreaks.
The home was inspected but not rated. This means the visit did not produce a new overall quality rating.
Visitor screening
Visitors had to meet several safety checks before entering, including testing, temperature checks and health questions.
“Visitors were required to complete a COVID-19 test, had their temperature checked completed health questioning and wore PPE in line with current guidelines.” from the report
Staff infection-control training
Staff had training in infection prevention and control and in using protective equipment.
“All staff had undertaken training in infection prevention and control (IPC) and PPE.” from the report
PPE and audits
The home had enough protective equipment, staff used it appropriately, and infection-control audits were completed and acted on.
“Staff had plentiful access to PPE and wore this appropriately.” from the report
Keeping in touch
People were supported to maintain contact with important people through visits or video calls.
“People were supported by staff to keep in touch with those important to them through visiting or video calls.” from the report
Inspectors raised no specific concerns in this report.
- 01What are your current visiting rules and safety checks?
- 02How are infection-control audits carried out now, and what happens when they identify an action?
- 03How do you support people to keep in touch with family and friends?
- 04What measures are currently in place if COVID-19 or other illness causes staffing pressures?
- 05What are the home's latest full ratings for Effective, Caring, Responsive and Well-led?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide new ratings for the other questions. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Newgate Lane is rated Good overall; inspectors found safe, kind care, but the home Requires Improvement in responsiveness because activities and end-of-life planning were unclear.
Inspectors visited on 6 March 2019. They spoke with people, staff, relatives and an advocate. They observed care, toured the home and checked care records, staff files, medicines, complaints, incidents and quality checks.
The home was rated Good for Safe, Effective, Caring and Well-led. Inspectors found people were protected from abuse, staff were trained, medicines were managed safely, and people were treated with kindness and respect.
Responsive was rated Requires Improvement. The weekly activity planner was unclear and did not match what happened on the inspection day. There were also no detailed end-of-life care plans. The overall rating stayed Good, as the other evidence supported this rating and there were no serious risks or concerns.
Safeguarding
There were processes for investigating and reporting safeguarding incidents. Staff had updated training and understood how to raise concerns.
“People received safe and effective care from staff who understood how to recognise and report issues of concern and potential abuse.” from the report
Kind and respectful care
Inspectors saw positive relationships between staff and people. Personal care was provided privately, and people were supported to make choices.
“Staff were friendly and polite. Interactions between staff and people were natural and showed positive relationships had been developed.” from the report
Staff training
New staff received induction and shadow shifts. Ongoing training covered areas including medicines, moving and handling, safeguarding and health and safety.
“A range of on-going training was provided for all staff, which included subjects such as; first aid, medication, health and safety, moving and handling, safeguarding.” from the report
Personalised care records
Care plans included people's backgrounds, preferences, communication needs, routines and personal care needs. They were updated when people's needs or choices changed.
“Care plans contained detailed information about the persons background, preferences around personal care, behaviour, communication and routines.” from the report
Activities were not clear
needs fixingThe weekly pictorial planner did not match the activities taking place. One person did not appear to have a clear focus for the day.
“The impact was that people did not really know what they were doing throughout the day.” from the report
No detailed end-of-life plans
needs fixingSome people had funeral plans, but the home had not recorded how care should be planned or delivered if someone approached the end of their life.
“However, at the time of inspection, there was insufficient detail about how people's preferences and needs would be met in the event of this circumstance.” from the report
Bathroom repair needed
minorA first-floor bathroom was in poor repair and had a broken window restrictor. The manager stopped people using the bathroom until it was repaired.
“During the inspection, the registered manager acted to ensure this bathroom was no longer in use, pending repair.” from the report
- 01How do you now plan, record and review each person's daily activities?
- 02What has changed to make sure activities match people's choices and the plans displayed?
- 03Have detailed end-of-life care plans now been agreed with each person and their family or advocate?
- 04Has the first-floor bathroom and its window restrictor been repaired, and what checks prevent similar problems?
- 05How often are agency staff used, and how are they helped to understand each person's needs?
This was a planned inspection of the whole service, including the premises and care provided, and all five CQC questions were rated. This explanation was written from the published report of 26 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Newgate Lane
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- December 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- February 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.