CQC report explained · a residential care home
What the CQC found at Newfield Lodge Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about most infection prevention and control arrangements, including PPE, testing, cleaning and visiting. They were only somewhat assured that outbreaks could be prevented or managed because not all vulnerable staff groups had been risk assessed in line with current guidance.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, January 2022
Newfield Lodge Rest Home was inspected but not rated; inspectors found mostly good infection control, but some staff risk assessments were incomplete.
This was an announced, targeted inspection on 20 January 2022. Inspectors looked at infection prevention and control, visiting arrangements and staffing pressures linked to COVID-19. They spoke with four staff members.
Inspectors were assured about visitor screening, PPE, testing, social distancing, cleaning and safe admissions. The home had measures to manage COVID-19 staff pressures. During restrictions, people were supported to keep in touch with family and friends by video calls, telephone calls and a newsletter.
Inspectors were only somewhat assured that infection outbreaks could be prevented or managed effectively. Some vulnerable staff groups had not had risk assessments in line with current guidance. The service was inspected but not rated, so this report does not provide a full overall quality rating.
Visitor safety
Visitors were screened for COVID-19 symptoms and supported to follow testing, vaccination, PPE and social distancing arrangements. Visits were safely facilitated in residents' rooms.
“There were clear processes in place for visitors to the service.” from the report
Infection control equipment
The home had a large supply of PPE, hand sanitising points throughout the building and staff training on using PPE safely.
“There was a large quantity of PPE in stock.” from the report
Cleaning
A dedicated housekeeping team carried out enhanced cleaning throughout the day to reduce the risk of cross infection.
“Enhanced cleaning was being completed by a dedicated housekeeping team throughout the day, to ensure the home remained clean and the risk of cross infection was reduced.” from the report
Keeping families in touch
When visits could not take place because of risk, the home supported contact through video calls, telephone calls and a newsletter.
“When visiting was not possible due to risk, the provider supported people to stay in contact with family and friends through regular video calls, telephone calls and a newsletter.” from the report
Incomplete staff risk assessments
needs fixingNot all vulnerable staff groups had been risk assessed in line with current guidance. Inspectors signposted the provider to resources to improve its approach.
“This was because not all vulnerable staff groups had been risk assessed in line with current guidance.” from the report
- 01Which vulnerable staff groups had not been risk assessed, and have all these assessments now been completed?
- 02What changes have been made to prevent or manage infection outbreaks more effectively?
- 03How will visiting work during any future COVID-19 outbreak or period of increased infection risk?
- 04How often are PPE supplies, hand sanitising points and enhanced cleaning checked?
- 05How are people supported to stay in contact with family if visits are restricted?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not assess the other four questions and the service was not rated. This explanation was written from the published report of 28 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Inspected but not rated; inspectors found good infection prevention arrangements during the COVID-19 pandemic.
The CQC carried out an announced, targeted inspection on 8 March 2021. It looked only at infection prevention and control measures in the home.
Inspectors found staff supported people and relatives to understand COVID-19 safety measures. They saw staff using personal protective equipment properly, with signs and processes to guide its use.
The home had regular infection control audits, testing arrangements and an up-to-date COVID-19 policy. The service was inspected but not rated, so this report does not give an overall quality rating.
Staff support and guidance
Dedicated staff helped people and relatives understand COVID-19 precautions, isolation processes and how the home could help keep people safe.
“The service had dedicated staff to ensure people were received safely and continued to be supported in the service in accordance with national guidance.” from the report
Use of PPE
Inspectors saw signs around the home and processes for putting on, removing and disposing of PPE. Staff were observed wearing it appropriately.
“We observed signage around the home to guide staff on the use of PPE.” from the report
Regular monitoring
The home had several infection control audits and protocols. Inspectors found the audits were current and completed regularly.
“Audits were in place and we found them to be up to date and undertaken regularly.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staff currently trained and checked on using PPE?
- 02How do you currently manage visits and protect people from catching or spreading infections?
- 03How often are infection prevention audits completed, and can families see the latest findings?
- 04How do you test new residents and staff for infections?
- 05What is your current plan for preventing and managing an infection outbreak?
This was a targeted inspection of infection prevention and control measures only, and the service was inspected but not rated. This explanation was written from the published report of 21 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Newfield Lodge Rest Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2021Inspected but not ratedSafe: Inspected but not rated
- October 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.