CQC report explained · a nursing home
What the CQC found at New Thursby Nursing Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found effective risk assessments, safe medicines management, good infection control and enough staff. Staff were trained in safeguarding and responded promptly to requests for help.
- Effective?
- Good
- Staff understood people's health, dietary and nutritional needs and worked promptly with health professionals. Staff had regular training, supervision and appraisals, and consent and capacity procedures were followed.
- Caring?
- Good
- People said staff were kind, patient and respectful. Staff promoted privacy, dignity, independence and involvement in care decisions.
- Responsive?
- Good
- Care records were personalised and staff respected people's choices. The home offered activities, supported communication needs, welcomed visitors and provided end of life care.
- Well-led?
- Good
- Inspectors found clear leadership, regular quality checks and a manager who listened to people, relatives and staff. The home worked with other agencies and acted on improvements.
What inspectors found, April 2020
New Thursby Nursing Care Home was rated Good; inspectors found safe, kind and well-organised care across all five areas.
This was an unannounced inspection on 04 March 2020. Inspectors spoke with five people living at the home, three relatives, managers and staff. They reviewed medicines and care records, checked management information and walked around the building.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitably skilled staff, safe medicines systems, good infection control and suitable care for people's health, dietary and personal needs.
People said staff were kind, respectful and patient. They were involved in decisions about their care and daily lives. The home supported activities, communication needs, complaints and end of life care. The rating was unchanged from the previous inspection, published on 16 September 2017.
Safe care and staffing
Inspectors found that risks were assessed, medicines were managed safely and there were enough suitably skilled staff to meet people's needs.
“There were sufficient, suitably skilled and experienced staff to meet people's needs.” from the report
Health and nutrition
Staff recognised changes in people's health, arranged professional support promptly and provided suitable food and drink choices.
“The staff team worked closely and effectively with health and social care professionals.” from the report
Kind and respectful support
People described staff as kind, considerate and patient. Inspectors saw staff protecting privacy and encouraging independence.
“People told us staff were kind and considerate and treated them in an attentive and patient way.” from the report
Personalised care and activities
Care records reflected people's needs and preferences. People could join activities, maintain relationships and receive information in ways they could understand.
“Care records were personalised and informative.” from the report
Strong management
The management team checked the quality of care, listened to people's views and acted when improvements were needed.
“The registered manager had systems to check people had good care and were supported as they should be.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure staffing levels remain sufficient when staff are busy?
- 02How would you adapt a bedroom and provide equipment if my relative uses a wheelchair or has changing mobility needs?
- 03How would you support my relative to join activities, including activities in their room if they cannot attend groups?
- 04How would you record and follow my relative's communication, cultural and spiritual wishes for end of life care?
- 05How often would you review my relative's care plan, and how would you involve our family in changes?
This was an unannounced inspection covering the home, the care provided and all five CQC questions; all five ratings were given as Good and carried forward as unchanged from the previous inspection. This explanation was written from the published report of 21 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2017
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
The inspection was unannounced and took place on 15 August 2017. Inspectors spoke with people living at the home, relatives, managers and staff. They observed care, looked around the home, and checked care, medicine, staff and safety records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found suitable staffing, safe medicine arrangements, suitable training, clean surroundings and good access to healthcare.
People and relatives described kind and respectful care. Care plans were kept under review, meals offered choice, activities were arranged, and people knew how to complain. The home had been rated Good at the previous inspection and remained Good.
Safe medicines
Inspectors found medicines were ordered, checked, given, stored and disposed of correctly. Controlled medicines records were complete.
“Medicines had been ordered appropriately, checked on receipt into the home, given as prescribed and stored and disposed of correctly.” from the report
Kind and respectful care
Staff were observed protecting people's privacy and dignity. They spoke respectfully, gave people time to respond and showed compassion.
“We observed they demonstrated compassion towards people in their care and treated them with respect.” from the report
Personalised support
Care plans reflected people's needs and were reviewed. Staff understood people's individual preferences and how to support them.
“Three care plans we looked at were reflective of people's needs and had been regularly reviewed to ensure they were up to date.” from the report
Good management
The management team was visible and approachable. The provider acted on feedback from people and staff and carried out regular audits.
“The management team had oversight of and acted to maintain the quality of the care provided.” from the report
Food and healthcare
People had choices of meals, snacks and drinks. Inspectors found that healthcare needs were monitored and visits from health professionals were recorded.
“We saw different portion sizes and choice of meals were provided as requested.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are usually on duty for the number and needs of people living here?
- 02How do you check that medicines are given on time and that records are complete?
- 03How often are care plans reviewed, and how are relatives involved when needs change?
- 04What activities are currently available for people who prefer individual activities or group activities?
- 05How do you collect feedback now, and what changes have you made in response to it?
This inspection looked at all five CQC areas and confirmed that the Good ratings from the previous inspection remained unchanged. This explanation was written from the published report of 16 September 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of New Thursby Nursing Care Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- April 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at New Thursby Nursing Care Home →
- September 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at New Thursby Nursing Care Home →
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- October 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 15 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.