CQC report explained · a residential care home
What the CQC found at New Spring Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found sufficient suitable staff, safe medicines support and reviews of incidents and risks.
- Effective?
- Good
- People's needs and choices were assessed and reviewed. Staff had training and supervision, and people could access health professionals and suitable food.
- Caring?
- Good
- People were treated with kindness, dignity and respect. They were involved in decisions about their care and supported with their faith and cultural needs.
- Responsive?
- Good
- Support was tailored to people's preferences and abilities. People were encouraged to maintain relationships, access the community and regain independence.
- Well-led?
- Good
- The home had clear management arrangements, regular reviews and quality checks. People's and staff views were sought, and the home worked with outside professionals.
What inspectors found, November 2021
New Spring Lodge rated Good; inspectors found safe, kind and personalised care, with earlier prescription access problems resolved.
This was the first inspection since the home registered. Inspectors visited without notice on 7 October 2021, with a pharmacy inspector visiting on 13 October 2021. They spoke with people, a relative and staff, and reviewed care, medicines, recruitment and management records.
The inspection was partly prompted by concerns about medicines. Inspectors found earlier problems accessing prescriptions, but found that people received their medicines as prescribed and that records had no omissions. They found no evidence that people had been harmed by this concern.
All five areas were rated Good: safe, effective, caring, responsive and well-led. Inspectors found enough trained staff, respectful support, choice in daily life, access to health professionals and systems to monitor and improve the home.
Kind and respectful care
People and a relative described staff as caring and respectful. Inspectors saw people being treated with kindness and consideration.
“We saw people were treated with kindness and consideration by the staff team.” from the report
Personal choice
People were supported to choose how to spend their days and to take reasonable risks. Staff supported people to be as independent as possible.
“People were supported to have maximum choice and control of their lives” from the report
Staffing and training
Inspectors found enough suitable staff. New staff received induction and training, and worked alongside experienced staff until they were assessed as competent.
“People received care from sufficient numbers of suitable staff.” from the report
Good partnership working
The home worked with health, social care and criminal justice professionals. Referrals were made when people needed extra support.
“The registered manager and staff team worked with outside professionals to ensure people's needs were met.” from the report
Earlier prescription access problems
needs fixingThere had been problems accessing prescriptions. Inspectors found that medicines were being given as prescribed and records had no omissions at the inspection, but families should ask how this is kept under review.
“There had been issues with access to prescriptions, but, due largely to the efforts of the registered manager, people received their medicines as prescribed, with no omissions in the recording.” from the report
- 01How do you now prevent problems accessing prescriptions from affecting my relative's medicines?
- 02How will you support my relative to build independence and take part in activities?
- 03How will you review and support my relative's mental health needs and personal goals?
- 04How will you involve my relative and our family in care reviews and decisions?
- 05What happens if my relative becomes unwell or needs support from health professionals?
This was the first inspection of the newly registered home and covered all five quality areas, including infection prevention and control and medicines. This explanation was written from the published report of 4 November 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of New Spring Lodge
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020
Registered with the Care Quality Commission on 10 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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78 live-in carers within about an hour of Derby
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 62 can care for a couple. 12 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
“Rachel is a quietly spoken, extremely caring person and looked after Val very well.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.