What the CQC found at New Lane

Inspectors found medicines were stored securely, recorded correctly and given as prescribed. Staff had training and regular checks of their competence.

“People received their medicines as prescribed. Medicines were securely stored and documented on medication administration records.” from the report

People said staff were caring and supportive, especially when they were struggling with their mental health. Staff respected privacy, dignity and personal choice.

“People told us they were treated as individuals and were given time and space to gather their thoughts.” from the report

Care plans included preferences and goals, such as where people wanted to live and how they wanted to spend their time. Staff supported people to prepare for returning home or moving on.

“The care plans captured any likes, dislikes and personal preferences including if the person would like to make their own meals and where they preferred to spend time.” from the report

Staff said they were well supported. Audits, staff meetings and training were used to monitor the service and help staff develop.

“Regular staff meetings were held to share ideas and update the staff team.” from the report

The home had information available and staff knew about the Accessible Information Standard. However, it did not usually identify people's specific communication needs unless those needs became clear.

“However, the service did not usually identify with people who had specific communication needs.” from the report

The manager had started collecting feedback from people who had stayed at the home, but this work was not complete. Inspectors said they would review it at the next inspection.

“So far feedback had been positive but had not been fully collated.” from the report