CQC report explained · a residential care home
What the CQC found at New House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and person-centred care, with end-of-life planning still an area the manager wanted to develop.
The inspection was unannounced and took place on 24 October 2018. Inspectors spoke with people living in the home, relatives, staff and a visiting professional. They also checked care records, staff files, training records, medicines systems and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable training and detailed risk assessments. People were supported to make choices, stay independent and take part in activities.
People and relatives spoke positively about the care. Inspectors saw respectful relationships and found that care was based around people's individual needs. The home had systems for complaints and quality checks, and no serious risks or concerns were identified.
The rating stayed Good, the same as at the previous inspection in March 2016. The report says this was written in a shorter format because the overall rating had not changed.
Safe medicines and staffing
Medicines were managed safely and staff understood the systems in place. Inspectors also found enough staff to meet people's needs.
“Medicines were managed safely and staff had a good knowledge of the medicine systems and procedures in place to support this.” from the report
Kind and respectful care
People and relatives praised the staff. Inspectors saw staff treating people with dignity and building trusting relationships.
“There was a strong culture within the service of treating people with dignity and respect.” from the report
Choice and independence
People were involved in their care and supported to make choices. Staff encouraged independence in everyday life and social activities.
“People's independence was promoted through the care they received and the commitment of the registered manager.” from the report
Individual activities and support
The home offered a varied programme of activities, including community trips, holidays and activities in people's own home.
“People had access to a range of regular activities which met their wider needs.” from the report
Good management systems
The manager and provider's quality team used regular audits, feedback and development work to monitor the service and make improvements.
“There was a culture of continuous improvement and the registered manager was supported in this by the provider's quality development team.” from the report
End-of-life planning
minorSome people had an end-of-life plan, depending on their choice. The manager said developing this area further was a priority.
“The registered manager informed us that resources were available within the service to support staff to explore this with people and this was an area that the manager was keen to focus on moving forward.” from the report
- 01How will you make sure my relative's care plan reflects their communication needs, choices and changing needs?
- 02What activities would my relative be able to take part in at home, nearby and in the local community?
- 03How do you support people to make their own choices and remain independent?
- 04How will you discuss and record my relative's end-of-life wishes if they want an end-of-life plan?
- 05How are medicines, accidents, safeguarding concerns and changes in people's needs monitored?
This was an unannounced inspection covering all five quality areas; the overall Good rating and each area rating remained unchanged from March 2016, so the report used a shorter format. This explanation was written from the published report of 12 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of New House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.