CQC report explained · a nursing home
What the CQC found at New Fairholme
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, regular risk assessments, safe premises and organised medicines systems. Staff understood safeguarding procedures and incidents were reviewed for patterns and lessons.
- Effective?
- Good
- People's needs were assessed and care was supported by staff training. People received help with eating, drinking and healthcare, and the report found the home was working within the Mental Capacity Act.
- Caring?
- Good
- Inspectors observed warm interactions and found that staff respected people's privacy, dignity and independence. People and relatives said they were involved in care and treated kindly.
- Responsive?
- Good
- Care plans reflected people's needs and communication requirements. People were supported with interests and social activities, and complaints were investigated and used to identify lessons.
- Well-led?
- Good
- The management team was described as approachable and the home had quality audits and monitoring systems. People, relatives and staff reported a positive culture, and their suggestions were considered.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with strong management and activities.
This was an unannounced planned inspection on 5 February 2019. Inspectors spoke with 13 people, four relatives and 10 staff. They reviewed care records and management records, and observed care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable care planning and respectful support.
People had access to activities, healthcare and support with food and drink. The home had systems to monitor quality, learn from incidents and respond to complaints.
The home was also rated Good at its previous inspection, published on 24 March 2016. The report says legal requirements were met in the areas covered.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and found that medicines were given when they should be.
“The provider's medicines systems were organised so that people received their medicines when they should.” from the report
Kind and respectful care
Staff were observed having warm interactions with people. Inspectors found that people's dignity, privacy and independence were respected.
“We observed warm interactions between staff and people living in the home.” from the report
Personalised support
Care plans included people's individual needs, preferences and communication requirements. Inspectors observed care being delivered in line with those plans.
“Care plans contained information specific to the person and identified the support they required.” from the report
Activities and social contact
People were supported to continue their interests and had opportunities for group and one-to-one activities, outings and visits.
“We always have something happening.” from the report
Quality monitoring
The provider used audits and reviews to identify concerns, respond to incidents and make improvements. The report also says people's and staff's suggestions were welcomed.
“Systems and processes for assessing and monitoring the quality of the provision were robust.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative's care plan, including their health, dietary, communication and dementia needs?
- 02How do you make sure there are enough suitably trained staff on each unit and on every shift?
- 03How will you support my relative to take part in activities or continue their own interests?
- 04How do you involve relatives or advocates when a person cannot fully express their views or make a decision?
- 05How are medicines, falls and other incidents monitored, and how will you tell us about any concerns or changes?
This was an unannounced planned inspection covering all five CQC questions, including both the care provided and the premises. This explanation was written from the published report of 15 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of New Fairholme
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- March 2013
Registered with the Care Quality Commission on 30 March 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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57 live-in carers within about an hour of Shropshire
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Most charge £960 to £1,230 a week. 52 can care for a couple. 9 years' experience on average.
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