CQC report explained · a residential care home
What the CQC found at New Copford Place Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including the use of protective equipment, testing, admissions, cleaning and managing outbreaks. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found good COVID-19 infection control and visiting arrangements.
This was a targeted inspection on 25 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care. The inspection was announced 24 hours in advance.
Inspectors were assured that the home was using protective equipment safely, arranging testing, managing admissions and preventing infections. They also found regular cleaning of frequently touched areas and an up-to-date infection prevention and control policy.
People were supported to keep in contact with relatives. The home supported named essential care givers and visits, and used phone and video calls when visits could not take place.
The home was inspected but not rated. This means the report does not give a full overall rating or ratings for all five areas of care.
Infection control
Inspectors were assured that the home had measures to prevent and manage infections, including safe use of protective equipment and regular testing.
“We were assured that the provider was preventing visitors from catching and spreading infections.” from the report
Cleaning
The home had increased cleaning, including regular cleaning of frequently touched areas.
“The provider had increased cleaning in the service, including sanitising high touch areas on a regular basis.” from the report
Staff training
The provider used virtual infection prevention and control training when face-to-face training was restricted.
“The provider had implemented virtual infection prevention and control training for staff when COVID-19 restrictions prevented face to face training taking place.” from the report
Contact with relatives
People were supported to maintain contact with family and friends through visits, phone calls and video calls.
“People were supported to maintain regular contact with friends and family throughout the pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how often are high-touch areas cleaned?
- 02How are visits arranged now, including visits by named essential care givers?
- 03How do you manage staffing pressures when staff are absent because of COVID-19?
- 04How do you arrange testing and protective equipment for people living here, staff and visitors?
- 05What were the home's latest full ratings for care, staffing, medicines and leadership, since this inspection was targeted?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 4 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2018
Rated Good; inspectors found kind, personalised care, with some medicines and falls checks needing improvement.
This was an unannounced comprehensive inspection. The report says inspectors visited on 19 and 20 June 2018 in one section, but the front of the report lists 20 and 21 June 2018. They spoke with people living there, relatives, staff, volunteers and a visitor, and observed care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable recruitment checks, good training, personalised care plans, support with food and health needs, and a wide range of activities.
There were some shortfalls. Medicines stock figures did not always match the records, although inspectors found this had not affected people's medicines. One person with regular falls had not been referred for specialist advice and a sensor mat had not been considered. The manager acted immediately on both issues.
The home was also advised to include the views of people, families, friends and staff in senior management quality audits. The overall Good rating was unchanged from the previous inspection in February 2016.
Personalised care
Care plans described people's needs, preferences, routines and life history. People and relatives were involved in planning and reviewing care.
“Care plans were personalised and contained comprehensive information to guide staff in meeting people's needs.” from the report
Kind and respectful staff
Inspectors observed warmth, laughter and respectful care. Staff supported people's privacy, dignity and choices.
“We saw that people were comfortable in the presence of staff as people were treated with genuine warmth and there was lots of laughter.” from the report
Activities and community links
People could choose from varied group and one-to-one activities. The home also had links with local schools, community groups, a university and other organisations.
“People were encouraged to participate in a range of daily activities such as yoga, cooking, arts and crafts, bingo, exercise classes and quizzes.” from the report
Food and health support
People spoke positively about the food and had support with eating, drinking and special diets. Staff arranged help from health professionals when needed.
“Those people who had been assessed as being at risk of not eating or drinking enough were sensitively supported with their diet.” from the report
Staffing and training
Inspectors found enough staff and robust recruitment checks. Staff received training in areas relevant to people's needs.
“Staff employed at the service had been through a robust recruitment process before they started work.” from the report
Medicines records
needs fixingMedicines in stock did not always match the medicines records. The manager said this was caused by errors when totals were carried forward, and took action with refresher training, weekly audits and extra checking.
“We found a number of discrepancies whereby medicines in stock did not tally with the MAR records.” from the report
Falls prevention
needs fixingOne person had regular falls but had not been referred to the falls prevention team, and equipment to alert staff had not been considered. The manager made a referral, installed a sensor mat and updated the care plan during the inspection.
“However, we noted one person who had regular falls, no action had been taken to refer them to the falls prevention team for specialist advice and support.” from the report
Quality feedback
minorSenior management quality audits did not record the views of people using the service, families, friends or staff. Inspectors recommended that these views should be included.
“However, we noted that these audits did not include a record of any discussions with people who used the service, family, friends or staff.” from the report
- 01How are medicines stock levels now checked against the records, and how often are these checks completed?
- 02What happened after the falls prevention referral, and are the sensor mat and updated care plan still being used?
- 03Has the new manager completed the CQC registration process?
- 04How do senior management audits now record feedback from residents, families, friends and staff?
- 05How are activities chosen and adapted for people who prefer one-to-one support or do not join group activities?
This was an unannounced comprehensive inspection covering all five areas, and all five ratings remained Good; the report says the overall rating was unchanged from February 2016. This explanation was written from the published report of 14 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of New Copford Place Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at New Copford Place Residential Care Home →
- July 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at New Copford Place Residential Care Home →
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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