CQC report explained · a residential care home

What the CQC found at New Boundaries Group - 331 Fakenham Road

Outstandingpublished 1 October 2019, 7 years ago

Rated Outstanding: inspectors found the home performing exceptionally well.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Outstanding; Is care built around the person? Care plans, activities, complaints.
Well-led?: Outstanding; Is the home run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for New Boundaries Group - 331 Fakenham Road.

The story over the years

Every inspection of New Boundaries Group - 331 Fakenham Road

3 rated inspections over 4 years: the service has improved, from Requires improvement to Outstanding.

October 2019Outstandingcurrent ratingup from Good
Safe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
December 2016Goodup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
November 2015Requires improvement
Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
July 2025
Registered with the Care Quality Commission on 16 July 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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Care at home

13 live-in carers within about an hour of Norfolk

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.

Szvetlana M.

2 reviews

From £1,113 a week, 8 years caring

Based about 14 minutes from Norfolk. Can care for a couple

Ruby N.

1 review

From £1,260 a week, 20 years caring

Based about 15 minutes from Norfolk. Can care for a couple

Ibolya Z.

From £945 a week, 17 years caring

Based about 7 minutes from Norfolk

Rafail N.

From £1,120 a week, 15 years caring

Based about 18 minutes from Norfolk. Can care for a couple

See live-in carers near NorfolkProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.