CQC report explained · a nursing home
What the CQC found at Neville Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that safeguarding, medicines, risk assessments, equipment checks and staffing arrangements were managed well. Requests for help were answered promptly.
- Effective?
- Good
- People had food and drink choices and received support when needed. Staff training and supervision were up to date, and consent and best-interest decisions were recorded.
- Caring?
- Good
- Staff were kind, respectful and attentive to people's privacy and dignity. They knew people well and supported personal preferences, relationships and interests.
- Responsive?
- Good
- Care plans were detailed and person-centred. People were supported to take part in activities and outings, and complaints were answered appropriately and promptly.
- Well-led?
- Good
- Inspectors found an experienced and approachable management team, regular meetings and a robust quality assurance system. Staff and relatives gave positive feedback about the home.
What inspectors found, January 2018
Rated Good; inspectors found safe, kind and personalised care, with the home remaining Good since its previous inspection.
This was an unannounced comprehensive inspection on 21 November 2017. Inspectors spoke with nine people using the service, one relative and six staff. They reviewed care records, medicines records, staff records, complaints, safeguarding information, accidents and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks and medicines were managed well, staff were trained and supported, and people were treated with kindness and respect.
People had choices about food, activities and daily life. Care plans were detailed and personalised. Inspectors also found that people could access the local and wider community, and that the home had a clear management approach and regular quality checks.
The home was rated Good at the previous inspection and remained Good at this inspection.
Safe medicines and risk management
Medicine records were complete, storage was safe and risks such as choking, falls and pressure care were covered in detailed plans.
“We looked at a sample of medicine administration records (MARs) and found they were well completed with no gaps.” from the report
Kind and respectful staff
Staff showed kindness and compassion, understood people's needs and protected their privacy and dignity.
“Staff demonstrated kindness and compassion in all interactions with people, and were able to use their skills well in managing more complex behavioural needs.” from the report
Personalised care
Care records included people's preferences, life histories and guidance on what was normal for each person.
“Care records were person-centred and covered all aspects of a person's support needs, showing a holistic approach.” from the report
Activities and community access
People were supported to take part in outings, activities and interests, including trips into the wider community.
“People had access to the wider community as well as the local one, and staff worked as a team to ensure people could get involved in whatever they chose.” from the report
Strong management and quality checks
The home had regular audits, staff meetings and a management approach focused on improving people's quality of life.
“There was a robust quality assurance system in place which included a complete home audit every six months and then monthly audits of areas such as care plans, mealtime experiences, medication and safeguarding.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update the care plan for my relative's specific physical, mental health or behavioural needs?
- 02How do you support people to take part in activities and outings that match their interests and wishes?
- 03How do you check that medicines, including as-required medicines and creams, are given as prescribed?
- 04How do you support a new resident through transitional visits and the move into the home?
- 05How do you use your regular audits and feedback from residents and relatives to make improvements?
This was an unannounced comprehensive inspection covering all five areas, and the previous Good ratings remained Good. This explanation was written from the published report of 12 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Neville Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 6 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 99 live-in carers within about an hour of Barnsley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Ivy was very kind and gentle in all her dealings with my late mother. They got on very well and were able to share a joke and a laugh.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.