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CQC report explained · a residential care home

What the CQC found at Neva Manor Care Home

Goodpublished 27 August 2022, 4 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Neva Manor Care Home.

The story over the years

Every inspection of Neva Manor Care Home

7 rated inspections over 8 years: the service has improved, from Requires improvement to Good.

  1. August 2022Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. August 2021Requires improvement
    Safe: Requires improvementWell-led: Requires improvement
  3. June 2021Inspected but not rated
    Safe: Inspected but not rated
  4. April 2021Inadequatedown from Requires improvement
    Safe: InadequateWell-led: Inadequate
  5. August 2019Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  6. February 2017Goodup from Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  7. December 2015Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  8. January 2015Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  9. April 2024

    Registered with the Care Quality Commission on 2 April 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Guide

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Care at home

23 live-in carers within about an hour of North Somerset

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,050 to £1,320 a week. 19 can care for a couple. 12 years' experience on average.

Adelaide S.
2 reviews
From £1,540 a week, 10 years caring
Based about 47 minutes from North Somerset. Can care for a couple
Osei Owusu D.
1 review
From £1,260 a week, 2 years caring
Based about 58 minutes from North Somerset. Can care for a couple
Patience J.
From £1,138 a week, 9 years caring
Based about 14 minutes from North Somerset. Can care for a couple
Linda M.
From £1,190 a week, 7 years caring
Based about 29 minutes from North Somerset
See live-in carers near North SomersetProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.