CQC report explained · a residential care home
What the CQC found at Nene House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed, staffing levels were sufficient, medicines were recorded accurately and staff understood how to protect people from harm.
- Effective?
- Good
- Staff had relevant training and support. People had access to healthcare, food and drink, and their legal safeguards and consent were being considered.
- Caring?
- Good
- Staff knew people well and treated them with dignity and respect. People were supported to communicate their choices and make decisions about their daily lives.
- Responsive?
- Good
- Care plans were detailed and personalised. People were supported to keep in touch with family and friends and to take part in community activities.
- Well-led?
- Good
- Inspectors found visible leadership, positive feedback systems and strong quality checks. A new manager was being inducted while the previous registered manager remained involved.
What inspectors found, January 2018
Nene House was rated Good; inspectors found safe, kind and personalised care, with no breaches reported.
The inspection was unannounced and took place on 29 November 2017. One inspector spoke with two people living in the home and four staff members. They observed care and reviewed care, staff recruitment and management records.
The home supported four people who needed personal care. Inspectors found enough trained staff, accurate medicines records, detailed care plans and suitable support with food, drink and healthcare. People were treated with dignity and encouraged to make choices and stay independent.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was rated Good at the previous inspection in October 2015, and this inspection found that it remained Good. The home was also registered to provide care to people living in their own homes, but this activity was dormant and was not being provided.
Safe staffing
Inspectors found enough staff to meet people’s needs safely. Recruitment checks had also been carried out appropriately.
“People were supported by sufficient numbers of staff that had been subject to appropriate recruitment procedures.” from the report
Respect and choice
People were treated kindly and with respect. Staff used pictures, symbols and other approaches to help people make choices.
“People were consistently treated with dignity and respect.” from the report
Personalised care
Care plans described people’s individual needs, preferences and communication methods. They were regularly updated.
“People's plans of care had bene regularly reviewed and updated and were reflective of their current care needs.” from the report
Quality checks
The home had a strong system for checking the quality of care and gathering feedback from people and relatives.
“There was a strong system of quality assurance led by the registered manager” from the report
Management handover
minorA new manager was being inducted and was expected to register with the CQC. Inspectors rated the service well-led, but families may want to check how the change was managed.
“The newly appointed manager was in the process of being inducted into the home and was developing a plan to develop the service further.” from the report
- 01How was the handover from the previous registered manager to the new manager completed?
- 02Has the new manager now registered with the CQC?
- 03How are risks and care plans reviewed when a person’s needs or behaviour changes?
- 04How will you make sure people continue to have choice and independence in their daily routines?
- 05What monitoring equipment is used in bedrooms, and how do you make sure it is the least restrictive option?
This was an unannounced inspection covering all five CQC areas; the separate registered activity for personal care in people’s own homes was dormant and was not being provided. This explanation was written from the published report of 16 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Nene House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- April 2012
Registered with the Care Quality Commission on 12 April 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.