CQC report explained · a residential care home
What the CQC found at Nelson House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, June 2022
Nelson House is rated Good; inspectors found kind, person-centred care, with extra detail needed in some medicines records during the visit.
This was the first inspection since the home registered in 2021. One inspector visited on 7 June 2022, spoke with one person, two relatives and five staff, and reviewed care, medicines and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe and supported. Relatives described high-quality, person-centred care.
Inspectors found safe staffing and recruitment, regular care plan reviews, good support with health and nutrition, and respect for people's dignity, independence and choices. The home had systems to monitor quality and respond to concerns.
Safe staffing
Inspectors found enough competent staff on duty and a consistent small team. Recruitment checks were completed to make sure staff were suitable.
“There were always enough competent staff on duty.” from the report
Person-centred care
Care planning reflected how people wanted to live, including their activities, interests, goals and cultural needs.
“There was a strong person-centred culture at this service.” from the report
Choice and independence
People were supported to make decisions, manage risks safely and keep control of their daily lives.
“Staff don't stop me doing anything, they just help me to do it safely.” from the report
Kind and respectful support
Inspectors found that staff protected people's privacy and dignity. People had control over access to their bedrooms and were supported to build confidence.
“Respect for privacy and dignity was at the heart of the provider's culture and values.” from the report
Open management
The management team was described as open and responsive. Audits and action plans were used to monitor and improve care.
“The provider had quality assurance tools in place to monitor the quality of care and support provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How are records for as-needed medicines checked to make sure they show when medicines were offered?
- 02How will my relative be supported to take or manage prescribed medicines safely?
- 03How often will my relative's care plan and risk assessments be reviewed if their needs change?
- 04How will my relative be involved in choosing activities and decisions about their care?
- 05How can relatives give feedback or raise a concern, and how will the home respond?
This was the first comprehensive inspection of the newly registered home, covering all five key questions and infection prevention and control under Safe. This explanation was written from the published report of 30 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Nelson House
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2021
Registered with the Care Quality Commission on 6 April 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.